Work continues on backup for Vigo 911 dispatch center (IN)

Still-functional equipment will be re-used following upgrades occurring in Vigo County’s 911 Central Dispatch Center.

Director Vickie Oster told the E911 Advisory Board on Wednesday the replaced equipment will be installed in the county’s backup dispatch center, which was built into the new city police headquarters on South Seventh Street.

“I’m so excited because we could be over there and set up within 30 minutes to an hour,” Oster said of any need to relocate the dispatch center in case of power loss or other emergency. “And it would be just like we are in dispatch here…

Courie: Focusing on first responder mental health and wellness

Courie: Focusing on first responder mental health and wellness

Not many people can understand or empathize with the things first responders encounter during an emergency or even on a daily basis. Public safety service comes with great personal sacrifice, and many first responders silently carry the burden. Trauma can be difficult to discuss with others. First responders are dedicated to protecting others and too often, put themselves at the bottom of the priority list.

People don’t call 9-1-1 because they’re having a good day. And those experiences, those images that stay rooted in the mind, take a toll. Compared to the general population, first responders experience higher rates of depression, post-traumatic stress, burnout, anxiety and other mental health issues. And in law enforcement, one study found a more than 20-year difference in life expectancy compared to the average American male…

Voices from the frontlines: FirstNet devices help first responders coordinate across jurisdictions during the pandemic

  • By: David Buchanan, Director of Public Safety Engagement, First Responder Network Authority

As a part of the COVID-19 response, first responders are turning to FirstNet-enabled devices to make emergency communications efficient and effective during this critical time. From connecting socially distant 9-1-1 call takers to coordinating logistics for distributing personal protective equipment (PPE) across state lines, FirstNet-enabled devices have played a supporting role in mitigating health risks in communities across the nation. The network’s mission critical capabilities, like priority and preemption, are allowing first responders to send and receive information seamlessly.

Here are some of their stories.

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Columbus expanding ‘Right Response Unit’ to provide more social workers to 911 call center (OH)

COLUMBUS, Ohio (WSYX) — The ‘Right Response Unit,’ a triage pod in the city’s 911 emergency call center, is expanding.

It started as a pilot program in June. State certified clinicians are on hand to take 911 calls and help those in crisis.

When there is no imminent danger or violence, they can avoid sending first responders to the scene altogether.

“The data shows about 50% of the time we can triage that call and link that individual with the appropriate resources, provide care over the phone, link them with the resource and not have to dispatch a response at all,” Columbus Fire Captain Matthew Parrish said…

Red Deer allocates $1.29 million provincial grant towards Next Generation 9-1-1 telephone system (Canada)

Red Deer city council approved on Monday the use of an additional $1.29 million in provincial grant funding towards the Next Generation 9-1-1 (NG9-1-1) telephone system.

The NG9-1-1, an expansion in 9-1-1 services mandated by the Canadian Radio-Television and Broadcasting Services (CRTC), was proposed to the national public in 2013. Advancements include 9-1-1 communication via text messages, video calls, sending pictures, and medical information easily to first responders. All telecommunications providers must update their networks to get ready for NG9-1-1 by Mar. 1, 2022… READ MORE