by AllThingsECC.com | May 2, 2022 | Comm Center News
NICEVILLE — The Okaloosa County Emergency Operations Center has taken on a new name in honor of the former sheriff who’s tenure contributed to the advancement of public safety in the county and throughout the state.
Larry Gilbert was elected sheriff of Okaloosa County in 1980 and served for 16 years, bringing a number of innovations and new technologies to the agency. Now his contributions will be recognized for generations to come at the Sheriff Larry Gilbert Emergency Operations Center in Niceville…
by ECC Editor | Apr 30, 2022 | Comm Center News
DURHAM, N.C. (WNCN) – 911 call pick-up times at the Durham Emergency Communications Center have improved in the last eight months despite half of the center’s 911 operator positions remaining vacant.
CBS 17 broke the story more than a year ago about a shortage of 911 operators and the impact that had on call pick-up times.
The National Emergency Number Association’s (NENA) standard is for 90 percent of calls to be answered in 15 seconds or less… READ MORE
by ECC Editor | Apr 30, 2022 | Comm Center News
Lumen Technologies will help the state of New Jersey move to a next-generation 911 platform under a seven-year contract to improve the delivery of emergency calls for the state’s 8.9 million residents.
The company said Thursday the Lumen NG911 platform is supported by a carrier-class, tier 1 network that connects network management services, emergency call routing intelligence and public safety applications and will enable emergency call takers to use additional information to direct first responders to a caller’s location… READ MORE
by AllThingsECC.com | Apr 30, 2022 | Comm Center News
JACKSONVILLE, Fla. — Imagine an emergency call to help, but no one picks up on the other end. That was one family’s reality Thursday morning after a medical concern turned into a struggle to get through to dispatch.
Brittany Franswick said her brother’s pregnant girlfriend felt chest pains, had a headache and was dizzy.
Franswick said those were all signs that she needed help. The pregnant woman is due any day with a baby boy…
by AllThingsECC.com | Apr 30, 2022 | Comm Center News
Whether it’s an accident, a crime, or some other emergency, Santa Clarita Valley residents can always count on there being a voice on the other end of the phone when they call 911. KHTS went behind the scenes with the 911 SCV Sheriff’s Station Dispatch Center to meet the unsung men and women who help keep our community safe.
The deputies and law enforcement technicians manning the 911 dispatch center carry with them a sense of responsibility for their community, thinly veiled by a jovial sense of dark humour used by so many others in high-stress jobs. When the phone lines are free, jokes and friendly chit-chat fill the air, but the moment the special ringtone for an emergency 911 call comes in, the dispatchers immediately switch to placing all their focus on the caller with professional aplomb…
by ECC Editor | Apr 30, 2022 | Comm Center News
Telecom companies associated with the roll-out of next-generation 9-1-1 (NG9-1-1) services are asking the commission not to use money dedicated to other telecommunications services as a funding source, according to reporting from Cartt.ca.
The Canadian Radio-television and Telecommunications Commission (CRTC) has been working to figure out how to fund NG9-1-1 for some time, which comes with a $55 million price tag.
As the publication reports, telecom companies will pass the cost of the service to customers. But the cost larger telecom companies will be passing on is a lot less than the smaller companies… READ MORE
