Lyon County Commission lends approval to emergency dispatcher wage increase (KS)

A wage increase for emergency communications staff has found favor with the Lyon County Commission.

During the board’s weekly meeting, Lyon County Emergency Communications Director Roxanne Van Gundy submitted a request for a pay increase for full-time communications officers. Van Gundy is seeking a $1 increase to bring starting wages from $16.90 to $17.90 with an additional 50 cent increase upon completion of training bringing the total wage to $18.40…

Late to the call: JSO failing to meet state standard answering 911 calls (FL)

When you’re in an emergency, 911 is supposed to be there to take your call and get you help quickly.

An Action News Jax investigation reveals the Jacksonville Sheriff’s Office 911 call center has failed to meet the state recommendations for answering 911 calls quickly.

The state says a 911 call should be answered within 10 seconds, but last month, JSO says the average ring time was nearly double that.

Last week, Action News Jax spoke with a mother and daughter on the other end of one of those calls…

Mon Valley 911 channel merger put on hold (PA)

Mon Valley 911 channel merger put on hold (PA)

The plan to merge 11 Mon Valley police department communications to one radio channel has been put on hold.

The merge was supposed to take place on May 5, but Clairton police confirm to Channel 11 that it’s now on hold until further review.

Two channels that handle a number of neighborhoods, like McKeesport, Clairton, White Oak, and Port Vue, are planned to merge into one…

Dying on hold: How new software is creating a logjam at Portland’s 911 (OR)

When Candace Iron Hawk got home from her daughter’s softball game on April 7, her husband was face down on their bedroom floor unconscious. She and her daughter Morgan called 911 multiple times. They were placed on hold, hung up, tried again. As the minutes passed without an answer, Iron Hawk grew increasingly frantic not knowing what to do about her husband who was already turning blue.

“First it just rang and rang and rang and rang,” Iron Hawk told OPB. “And then an automated system came on and said, ‘Please hold, we’ll get to you as soon as we can, please don’t hang up,’ or something to that effect…

Dispatcher honored, credited for helping save baby’s life (CO)

Dispatcher honored, credited for helping save baby’s life (CO)

BOULDER, Colo. (KDVR) — Any parent can imagine the horror of the moment their newborn stops breathing. A Boulder County couple called 911 for help and got just that from Dispatcher Rob Schimoler.

Schimoler was given a Life Saving Award for his recent efforts, coaching the couple to help keep their infant alive. According to the sheriff’s office, Schimoler received a 911 hang-up call recently and immediately called back. The baby’s father said there was an emergency and “My baby is not breathing.”

The infant was less than four weeks old, according to the sheriff’s office. The couple lived in a remote mountain area of the county, and the baby was not conscious or breathing…

Letter to the Editor: More training for 911 operators (SC)

It is time that we see a change in the number of individuals that survive sudden cardiac arrest (SCA) in South Carolina.  Currently, there is only about a 12% survival rate for those who experience SCA outside of the hospital setting. With a large majority of cardiac events happening at home, implementing proper protocols could mean saving the life of a family member, neighbor, or friend.

Having been an EMT, I’ve seen the critical role that 911 operators serve in these traumatic events. Telecommunicators (911 operators) are the true first responders and a critical link in the cardiac arrest chain of survival… READ MORE