by ECC Editor | May 7, 2022 | Articles, Comm Center News
In 2021, NBC Washington reported that nearly 100,000 emergency 911 calls in the D.C. region were sent to the wrong call centers or required transfers to reach the correct jurisdiction due to outdated technology.
Those 100,000 calls represented 100,000 lives possibly facing life-threatening situations. Over the years, the country has felt the adverse effects of 911 call centers using antiquated technology.
Service issues, faulty phone software, overwhelming call volumes and even hackers have demonstrated that older systems are vulnerable. Our communities need efficient, responsive and updated technologies… READ MORE
by ECC Editor | May 6, 2022 | Comm Center News
In the not-too-distant future, those using 911 will be expected to send images and video from their location.
Bell Canada New Generation (NG)911 Service will completely replace the existing 911 system that will make this technically possible in the next three years.
This new 911 technology permitting people to send video and images will have improved location information the County’s emergency co-ordinator Ken Stubbings told the County’s Corporate Service committee members during their May 3 meeting… READ MORE
by ECC Editor | May 6, 2022 | Comm Center News
“We’ve been working on this going three years now and we’re at the point where we have a perfect storm brewing, and we wanted to bring this to the attention of the Commissioners.
So said Chief Deputy Tom Morgan of the Union County Sheriff’s Office to the Union County Board of Commissioners at its regular meeting Wednesday.
Boiled down, Chief Dep. Morgan told the Commissioners that the 9-1-1 system and the ability for the dispatchers to alert the individual fire departments and to test the tornado sirens located at various points around the county is quickly becoming unserviceable, mostly because of age and the outdated technology currently in use… READ MORE
by AllThingsECC.com | May 6, 2022 | Comm Center News
CINCINNATI — The City of Cincinnati will launch a six-month pilot program that will send unarmed mental health and medical personnel to emergency calls for nonviolent and mental health crises.
Mayor Aftab Pureval and city leaders announced the plan Thursday morning at the Cincinnati Regional Operations Center in Lower Price Hill. The ROC, as the facility is commonly called, houses the city’s Emergency Communications Center (ECC), which receives both 911 and non-emergency calls, and also dispatches police and fire runs…
by AllThingsECC.com | May 6, 2022 | Articles, Comm Center News
From April 24 – 29, 2022, the Department of Homeland Security (DHS) Science and Technology Directorate (S&T) and the Cybersecurity and Infrastructure Security Agency (CISA) hosted JamX 22, an exercise to counter electronic jamming at White Sands Missile Range with federal, state, local and industry participants. Building on the lessons learned from past JamX exercises in 2016 and 2017, S&T and CISA have partnered on research, technology developments, and new training to increase federal and first responder resilience to signal jamming threats…
by AllThingsECC.com | May 6, 2022 | Comm Center News
NEGAUNEE TOWNSHIP, Mich. (WJMN) – When a person in a crisis makes a 911 call, we may not think about how taking those serious calls can affect the dispatchers on the other line.
“There are several people who think you’re just a call taker. But another I guess cliche quote I like is if you could see what I hear. The stuff that we hear is gutwrenching. We are the first line of defense, and ones that point everyone in the right direction, we’re the ones that are trying to get all of the information that we can,” said Kristie Buruse, Marquette County dispatcher/co-coordinator of Central UP CISM…
