Jacksonville police update 911 dispatch policy following officer-involved shooting (FL)

JACKSONVILLE, Fla. — The Jacksonville Sheriff’s Office has updated its 911 Communications Dispatch policy after an officer-involved shooting on Nov. 1, 2025.

During a press conference on Wednesday, State Attorney Melissa Nelson determined the shooting was justified, but she said there was a breakdown in communication that night after officers in three different districts were dealing with incidents close together. She said key information was not shared among them, leading an officer to believe a suspect was armed and dangerous when they actually were not.

Answering the call: Delaware State University uses FirstNet for campus emergency phones

When summer winds down, many families prepare to send students away from home for the first time to attend college. At the same time, colleges and universities nationwide diligently work behind the scenes to welcome students to a safe and secure campus. 

Ensuring students enjoy their college experience safely is a top priority for campus safety officials at Delaware State University (DSU). For James Overton, Vice President of Student Affairs and Police Superintendent at DSU, keeping students safe and first responders connected means making the FirstNet network — the nationwide network dedicated to emergency communication — a key part of its campus safety initiative. FirstNet helps ensure that students can reach university police at all times.

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How AI call automation can ease the strain on 911 centers –

911 call centers, also known as PSAPs (Public Safety Answering Points), are the critical lifeline between the public and first responders. Every year, these centers process hundreds of millions of calls, from life-threatening emergencies to routine, non-urgent reports. Yet the operational challenges facing these centers are mounting. Staffing vacancies, growing call volumes and the complexity of modern emergencies have stretched many centers to their limits.