Four GM 911 Employees Honored at State Public Safety Conference (NC)

Four Guilford Metro 911 (GM 911) employees were honored at the NC Public Safety Communications Conference in Wilmington, NC last week.

  • Jeri Phillips was named the NC National Emergency Number Association (NENA) Telecommunicator of the Year.
  • Angela Mitchell was named the NC NENA Communications Supervisor of the Year.
  • Keith Hayes was named the NC Association of Public Safety Communications Officials (APCO) Radio Technician of the Year…

Pilot program will send mental health experts on 911 calls (PA)

HAVERFORD – U.S. Rep. Mary Gay Scanlon joined local police chiefs, county District Attorney Jack Stollsteimer, Delaware County Council members and other officials Monday in announcing a $650,000 grant to fund a new pilot program for “Mobile Crisis Teams” that will assist police in responding to situations where a person may be suffering from a mental health emergency.

“We know from statistics that about one in four people who are in the criminal justice system have mental health issues because we’re not adequately funding mental health supports outside the criminal justice system, so this is a way to try to start redressing that balance instead of foisting all of our problems on our schools or our police forces,” said Scanlon at a meeting on the funds Monday inside the Haverford Township Municipal Building…

AT&T Launches First-Ever Nationwide Location-Based Routing with Intrado to Improve Public Safety Response for Wireless 9-1-1 Calls

AT&T Launches First-Ever Nationwide Location-Based Routing with Intrado to Improve Public Safety Response for Wireless 9-1-1 Calls

Device Location Now Used to Route 9-1-1 Calls and Dispatch First Responders to the Right Location Faster, Accomplishing Long-Standing FCC Policy Goal

DALLAS, May 10, 2022 /PRNewswire/ — What’s the news? AT&T* is the first carrier to launch location-based routing to automatically transmit wireless 9-1-1 calls to the appropriate 9-1-1 call centers on a nationwide basis. Through this new “Locate Before Route” feature from Intrado, AT&T can quickly and more accurately identify where a wireless 9-1-1 call is coming from using device GPS and hybrid information to route the call to the correct 9-1-1 call center, also known as public safety answering point or PSAP…

Emergency team honored for response that saved child’s life (TN)

Emergency team honored for response that saved child’s life (TN)

Emergency responders often see people on their worst day, responding to calls that can forever change lives.

They do the work they are called to do, but they often never know the outcome once they pass their patient on to the next caregiver.

One Cumberland County family recently had the opportunity to share their gratitude and thanks to the people who responded to their home last year, following a tragic accident that could have taken their one-year-old son, Samuel Neal, in a near-drowning incident…

AT&T Launches First-Ever Nationwide Location-Based Routing

AT&T Launches First-Ever Nationwide Location-Based Routing

The nationwide rollout has started and is available in Alaska, Colorado, Hawaii, Idaho, Montana, Oregon, Washington, Wyoming, Kansas, Illinois, Iowa, Minnesota, North Dakota, Missouri, Nebraska, South Dakota and Guam. Additional regions will be rolled out over the next several weeks. The nationwide rollout is scheduled to be completed by the end of June.

Why is this important? Today, 68% of adults don’t have a landline in their homes. When AT&T worked with the FCC to establish the first 9-1-1 systems over 50 years ago, communication technology was drastically different with landline phones dominating the market. And now 80% of 9-1-1 calls come from a mobile device…

States need more resources to meet expected demand for crisis hotline reboot: report

Instead of dialing 911, soon you can call 988 for a mental health emergency. But will states be ready?

The National Suicide Prevention Lifeline will be nationally available as 988 starting July 16, 2022, billed as the “911” for a mental health crisis. But there’s concern many states will not be ready to meet the expected increase in services, according to a recent New York Times report.

“The Department of Health and Human Services (HHS), through its Substance Abuse and Mental Health Services Administration (SAMHSA), is awarding nearly $105 million in grant funding, provided by the American Rescue Plan, to 54 states and territories in advance of the transition of the National Suicide Prevention Lifeline from the current 10-digit number to the 988 three-digit dialing code in July,” per the United States Department of Health and Human Services press release