New 911 plan for Ottawa County passed (MI)

WEST OLIVE — The Ottawa County Board of Commissioners passed a 911 plan for the county Tuesday that brings documentation up-to-date with the latest technology used by the Ottawa County Central Dispatch Authority.

The OCCDA recently completed a switchover from copper landline technology to fiber-optic cables at the end of 2021, according to OCCDA Executive Director Peter McWatters, and the new 911 plan acknowledges the new technology and its capabilities…

Commissioners award bid to complete emergency communications system upgrade (PA)

Clearfield County Commissioners awarded a bid for completion of a communications tower sited on land owned by the Moshannon Valley School District. During Tuesday’s meeting, the board said the award is contingent on a review and final approval of the offer by county Solicitor Heather Bozovich.

Only one bid was received for the project from Tower Services Unlimited, Harrisburg, who submitted a proposal for $87,705…

Hawai’i Police Department Struggles With Ongoing Staff Shortages

The Hawai‘i Police Department has been plagued by staffing shortages from various departments for several years.

Over the past couple of years, HPD has struggled to hire and retain sworn and unsworn employees. Overall, the department has 53 sworn position vacancies and 32 non-sworn positions. Dispatch currently has the most openings among non-sworn employees with 16 vacancies.

“I think the large number of vacancies in dispatch is the biggest concern, as well as the criminalist and IT positions,” said Lt. Rio Amon-Wilkins…

Haywood County 911 Communications Center snags NC’s ‘Team of the Year’ award

WAYNESVILLE, N.C. (WLOS) — The Haywood County 911 Communications Center has been named North Carolina’s “Communications Team of the Year.”

The team of 25 full-time employees works around the clock, often speaking with people in the most traumatic of situations, director Chanda Morgan said.

“It’s very difficult at times, especially when it involves an infant or a child,” Morgan said. “You handle the call. And once it’s done, obviously, you’re going to go outside and take a break and just regather… READ MORE

How one US city is helping police, 911 operators respond to mental health calls (AZ)

How one US city is helping police, 911 operators respond to mental health calls (AZ)

11Alive investigators traveled to Tucson, Arizona to see its program that embeds mental health professionals in the emergency response process.

TUCSON, Ariz. — People call 911 in crisis. While many people associate the number with a crime or medical emergency involving physical health, that number is increasingly being used to address mental health issues as well.

Athens-Clarke County dispatch said for them, one in every three calls has some time of mental health tie. That’s why they and other metro communities are now considering whether to embed a mental health clinician in the 911 process…

Public safety agencies are using broadband in essential ways (MI)

Public safety agencies are using broadband in essential ways (MI)

For many public safety agencies, broadband and communications tools that rely on high-speed internet are becoming an increasingly important part of their work.

According to the 44,600-plus residential surveys conducted in communities that have participated in the Connected Community Engagement Program since 2020, one in five households (20%) go online to interact with public safety agencies at least once a week, making it a vital tool for these agencies to stay in contact with the communities they serve…