Erie County 911 emergency call handlers will receive additional training and undergo more frequent call monitoring after two high-profile incidents involving mishandled calls during and after the May 14 Tops mass shooting.
One 911 call taker with Central Police Services and one emergency medical response dispatcher were subsequently fired following complaints and investigations that determined the employees improperly hung up on callers in distress.
When someone calls 9-1-1, seconds matter. That’s why the first question a 9-1-1 dispatcher asks is, “What is the address of the emergency?”
A decade ago, if someone called and didn’t know their location, emergency call centers would send out police officers with their sirens on and tell the caller, “Tell us when you can hear the siren.”
The daughter of a deceased Greene County woman filed a lawsuit against the county and the county’s 911 center, claiming a dispatcher denied emergency medical services to the dying woman.
The lawsuit was filed in federal court by attorney Lawrence E. Bolind Jr., on behalf of Kelly D. Titchenell, the daughter and administratrix of the estate of Diana L. Kronk. It names Greene County, Greene County Emergency Management/911 Communications Center and its employees Robert J. “Jeff” Rhodes and Leon Price as defendants.
A House subcommittee this week recommended approval of a bipartisan amendment that would provide as much as $10 billion to upgrade 911 centers nationwide to next-generation 911 (NG911) technology as part of legislation that would have the FCC auction at least 200 MHz of spectrum in the 3.1-3.45 GHz band.
Arizona congressman Tom O’Halleran sent letters to both the state Attorney General’s Office and the Federal Communications Commission calling for investigations into whether the phone and internet service outages that impacted thousands of people in rural Arizona last weekend were the result of negligence by Frontier Communications.
“‘Unacceptable’ does not begin to describe the situation that St. Johns families have experienced these past few days; they are living in dystopian-like conditions, unable to dial 911
These are key instructions Rabun County 911 dispatchers follow as they are the initial step in the emergency process when community members call needing help.
First responders are dispatched to car crashes, fires, gas leaks, domestic disputes, burglaries, and various other situations every day.
But it’s the men and women at Rabun County 911 Dispatch who are behind the scenes as the first point of contact in an emergency; the ones behind that thin yellow line.
Learn about current efforts to continue to protect the 4.9 GHz Band for public safety as well as recent filings, key decisions impacting these efforts, and how you can support PSSA’s initiative to protect the 4.9 GHz band for public safety.
