by AllThingsECC.com | Jun 10, 2022 | Comm Center News
The Federal Communications Commission launched an examination into the state of technology that can more precisely route wireless 9-1-1 calls to the proper 9-1-1 call center, resulting in faster response times during emergencies.
In these cases, the call could go to a 9-1-1 call center in that neighboring jurisdiction, not the call center that serves the caller’s location. These wireless 9-1-1 calls must then be re-routed to the proper 9-1-1 call center, which can waste valuable time and resources during emergencies.
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by AllThingsECC.com | Jun 10, 2022 | Comm Center News
The State of Arizona has begun the transition to Next Generation 9-1-1 (“NG911”) services to the Public Safety Answering Point (“PSAP”) communities across the state. NG911 will come in two parts Next Generation Core Services (“NGCS”) and new Call Handling Equipment (“CHE”). Through the use of NGCS, the State of Arizona will be able to offer a seamless, coordinated, and efficient NG911 system to all the State’s local 911 centers. The State 911 Program has also established a statewide contracting vehicle to allow for PSAPs across the state to procure NENA I3-compliant CHE.
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by AllThingsECC.com | Jun 10, 2022 | Comm Center News
At one point during the call, the trapped woman becomes unable to communicate. JFRD says Alonda Oates stays on the line and continues to speak to her anyway.
JACKSONVILLE, Fla. — Editor’s Note: Some elements in this story may be disturbing to some.
by AllThingsECC.com | Jun 10, 2022 | Comm Center News
Only a few short months since it was established, the Texas Emergency Communications Center, which serves as the 911 dispatch center for five volunteer fire departments in northern Harris County, has achieved a noteworthy milestone.
by AllThingsECC.com | Jun 10, 2022 | Comm Center News
Courtesy Nancy Organ(FORT SMITH, Ark.) — A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to “shut up” just moments before she died.
by AllThingsECC.com | Jun 9, 2022 | Comm Center News
Emergency dispatchers for 911 are the first people you speak to in any crisis and their job is to help get first responders to you as fast as possible.However after 18 years as a dispatcher for the Henderson County Sheriff’s Office, Sgt. Brandi Baldwin used her quick thinking to save a puppy’s life.It all started with a call to 911. “My puppy is choking and we can’t get him to throw up the treat,” the caller said.Baldwin said dispatchers only have a second to dissect a situation.
