Equature, a leading provider of innovative emergency communication software, has announced the launch of their new virtual assistant, EVA (Equature Virtual Assistant). EVA is a custom chatbot designed specifically to help 911 dispatchers and telecommunicators with training and best practices for emergency call handling.
CLARK COUNTY, Wash. (KPTV) – A new 911 program will start in Clark County next month, specifically for people with non-emergency health concerns. The goal is to connect people with the right kind of medical care quicker.
Officials said this feature is a “literal lifesaver” for victims in domestic violence situations or for someone with hearing loss.
Newtown Emergency Communications Director Maureen Will, who serves as the boss of Newtown’s emergency dispatch team, issued a message to the community on the occasion of National Public Safety Telecommunicators Week.
TUCSON, Ariz. (KGUN) — After a concerning staffing shortage two years ago, the Tucson Public Safety Communications Department‘s largest center now has more people answering the call.
The St. Louis County Police Department has tapped artificial intelligence technology to reduce 911 wait times for county residents.
“We are trying to provide prompt, efficient and accurate service to first responders in the community,” said Brian Battles, the administrative specialist for the department’s Bureau of Communications.
