Gordon 5th grader makes heroic 9-1-1 call during fire (AL)

GORDON, Ala. (WTVY) – A Gordon family is mourning the loss of its long-time family home after a fire left it shambles late last night.

Fortunately, they aren’t mourning the loss of any loved ones, thanks in part to an Ashford Elementary schooler.

“I saw a fire from all the way over there,” said Ashford Elementary Fifth Grader Brandon Hayes. “It was just high up, see how it is now? It wasn’t this bad, but still standing up”

Hayes said he could still see the fire every time he closes his eyes.

The flames were even more…

Almost $3 million in upgrades expected for Westmoreland County’s 911 system (PA)

Westmoreland County commissioners are expected this week to approve more than $2.7 million in upgrades to the 911 emergency dispatch system.

Public Safety Director Roland Mertz said Tuesday that plans call for replacement of aging computer-aided dispatch equipment and installation of a new transmission tower to provide better radio service in the Loyalhanna Gorge area between Latrobe and Ligonier.

“We can’t afford to …. Read More..

La Crosse County 2020 budget saving taxpayer dollars, improving 911 communications

LA CROSSE, Wis. (WKBT) – La Crosse County property taxpayers will continue to save money next year. La Crosse County officials said the 2020 budget keeps taxes in check but provides the funding needed for road repairs. 

The county did need to borrow $5 million, however,  to meet the need for those upgrades. The board also approved $150,000 for the La Crosse Center, as well as funds to continue improving the emergency radio system. County Board Chair Tara Johnson said this budget was a successful one. 

“We have the sixth…. Read More..

What is it like to be a 9-1-1 operator? (ND)

Brittani was a familiar voice in the KFGO Newsroom, but after 3 years, she put down one radio wave for the next. After a long 6-8 week interview process and 6 months of training, she is a Communications Operator at Red River Regional Dispatch. 

In this podcast: Brittani talks about what the process to become an operator, the desire to seek out the profession, and some of the fallacies we all believe Read More

Weight of the Call: The Dispatchers (UT)

SALT LAKE CITY (ABC4 News) – If one is lucky enough, maybe they will never have to dial those three numbers etched in our brains, 9-1-1.

When we think of first responders, we often think of police and fire. One group we often overlook are emergency dispatchers. They are the ones who take the initial calls and get us the help we need.

“We hear lots of things. Some good but most of them are bad,” said Dispatcher…