Chicago 911 Dispatchers Lack Ready Access to Basic Map Resources (IL)

Chicago’s Office of Emergency Management and Communications is investigating an incident involving a stroke victim’s call to 911.

If you need an address you can more than likely find it on your smartphone in the time it takes for you to read this paragraph. But NBC 5 Investigates has learned that emergency dispatchers in Chicago do not have ready access to smart phones or other basic map resources if someone calling from a cell phone is unable to provide….

Smart911 gives Newton dispatchers immediate information on calls

NEWTON – Detective Dan Finkle made a 911 call while standing in the Newton police dispatch center.

On one computer screen, the 911 information showed his phone number and a GPS coordinate, accurate to about 1,000 meters (two-thirds of a mile) radius putting Finkle almost anywhere from Home Depot to the intersection of Sparta and Diller avenues.

A second screen, however, showed he was standing in the southwest corner of the municipal building, just a couple of steps away from his office. The screen also showed tons of personal information about the detective and his family such as a medical condition and what hospital he wanted to be taken to.

“We’re the first ….

Eau Claire Co. dispatchers see increase in 911 hang-ups (WI)

EAU CLAIRE, Wis. (WEAU) — The Eau Claire County Communications Center says they are having major issues with people calling 911 and hanging up.

They say this has been a growing problem and can sometimes be a misuse of their resources.

“If we don’t speak to someone, we send an officer which takes up a significant portion of our officers responding as well,” said Dena Clark, Manager of Eau Claire Communications Center.

Dispatchers say they have had more than 3,000 hang-up calls this….