Gordon 5th grader makes heroic 9-1-1 call during fire (AL)

GORDON, Ala. (WTVY) – A Gordon family is mourning the loss of its long-time family home after a fire left it shambles late Tuesday night.

Fortunately, they aren’t mourning the loss of any loved ones, thanks in part to an Ashford Elementary schooler.

“I saw a fire from all the way over there,” said Ashford Elementary Fifth Grader Brandon Hayes. “It was just high up, see how it is now? It wasn’t this bad, but still standing up.”

Hayes said he could still see the fire every time he closes his eyes.

The flames were……

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Boonville PD dispatcher to retire after 42 years (MO)

Editors Note: Congratulations May Kay Swires

One thing that hasn’t changed since Mary Kay Swires started as a meter maid in 1978 is her employer.

After 42 years working for the Boonville Police Department, Swires is set to retire as a dispatcher at the end of November. The department is hosting a retirement reception from 1 to 3 p.m. Friday at the department.

Swires grew up in Boonville and spent a few years in Sedalia after attending State Fair Community College there. She came back home in 1978 and applied for the job with the police department.

Their first choice was….

Through sleet and snow: Flagstaff dispatchers trained to stick it out (AZ)

As the first significant snow of the season approached northern Arizona this week, many made the decision to drive slow and ease into the curves on the road.

There were reports of some crashes, like an overturned Coors beer truck on South Lake Mary Road and a person who walked away with minor injuries from slamming their car into a tree. But meanwhile, dispatchers working out of the Flagstaff Police Department and Coconino County Sheriff’s Office building were taking calls all day to ensure they helped everyone they could.

Katie Brandis, a communications manager who oversees the dispatchers, couldn’t….

City’s 911 dispatchers recount chaotic night they saved one of their own

JACKSONVILLE, Fla. – You hear a lot about Jacksonville Fire and Rescue Department’s firefighters and paramedics. They are some of the first you see on a scene to protect the community when things go wrong. But seldom do you hear about the first, first responders — the 911 dispatchers.

On an average day, JFRD receives 420 calls made to 911. From talking callers through delivering babies to giving life-saving CPR instructions, the dispatchers ….

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Chatham receives $2.3M grant to upgrade public safety radio system (NC)

PITTSBORO — On Oct. 21, the Chatham County Board of Commissioners voted 5-0 to approve an agreement between the county and the North Carolina 911 Board for a $2.3 million grant to contribute to the upgrades of the county’s public safety radio system.

The funds will allow the public safety radio system to receive a complete overhaul from a VHF/UHF system to an 800 MHz VIPER (Voice Inoperability Plan for Emergency Responders) system. The money will go toward….

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Marion County 911 dispatchers honored

FAIRMONT – Marion County’s 911 public safety telecommunicators received official recognition this week as first responders.

The Marion County Commission signed a resolution to officially recognize dispatchers as first responders at its Nov. 20 meeting.

“To honor the men and women who serve in this crucial position, we recognize these individuals throughout Marion County by proclaiming to consider them true ‘First Responders,’” the commission stated in a resolution.

The resolution goes on to state that 911 public safety telecommunicators serve 24 hours a day, seven days a week, just like firefighters, law enforcement officers and emergency medical service workers.

It states that 911 public safety telecommunicators….