JACKSONVILLE, Fla. – You hear a lot about Jacksonville Fire and Rescue Department’s firefighters and paramedics. They are some of the first you see on a scene to protect the community when things go wrong. But seldom do you hear about the first, first responders — the 911 dispatchers.

On an average day, JFRD receives 420 calls made to 911. From talking callers through delivering babies to giving life-saving CPR instructions, the dispatchers ….

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