911 Dispatch back in compliance with EMD certifications (TN)

ROGERSVILLE — As of Wednesday afternoon, all staff members at the Hawkins Co. Emergency Communications District’s E-911 dispatch center have been re-certified to handle Emergency Medical Dispatch calls, and the center was again dispatching those calls.

The two days of intense, on-site training — including training a staff member to keep track of and oversee future training needs — were conducted by Dorothy Cave, RPL, NREMT, the EMD Program Manager for the Daytona Beach, Florida-based APCO, the firm that handles the center’s certified training needs, along with a full audit of all of the center’s training records, at a cost to the ECD….

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Half of E-911 dispatchers’ certifications said to be non-compliant: Emergency training, full training audit being conducted this week (TN)

ROGERSVILLE — Questions surrounding the Emergency Medical Dispatching certifications of several Hawkins Co. Emergency Communications District dispatchers resulted this week in all staff having to be re-certified by an onsite instructor, and a full training audit of all staff members, because more than half were said to be non-compliant.

That training, and an on-site training records audit, will cost the county more than $8,000 and could have possible legal ramifications should questions arise about medical calls that were dispatched by a person who was non-certified at the time.

At an emergency meeting of the HCECD on Sunday afternoon, Nov. 17, 2019, Chairman Michael Herrell read….

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DC 911 takes 7-minutes & much confusion to send help to firefighters at a gas leak

There’s more proof this (Wednesday) afternoon the 911 center in the Nation’s Capital is incapable of performing its core mission of sending the right help to the right location in a timely manner. In today’s incident, DC Fire & EMS Department Engine 1 attempted to get two additional engine companies and a battalion chief to assist with a natural gas leak. Amid much confusion at the Office of Unified Communications (OUC or 911 center), it took dispatchers approximately seven minutes to alert the additional companies.

The radio traffic (see timeline below) shows, once again, OUC can’t promptly send help and that ….

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Judge: Douglas County not liable for taking 40 minutes to pinpoint location of slayings, assault (NE)

A judge has ruled that Douglas County is not liable for damages in a horrific case of domestic violence in which a woman was assaulted by her ex-boyfriend after he fatally shot her two brothers, and it took 40 minutes for 911 to pinpoint the location in west Omaha.

Julie Edwards sued the county for damages from the 2016 assault by Kenneth Clark. He attacked her after shooting her brothers, John and Jason Edwards, as they were removing her possessions from Clark’s house. John Edwards survived long enough to call 911…

Shelby Township first responders honored for life-saving actions (MI)

SHELBY TOWNSHIP, Mich. – It’s been a tough week for first responders in Metro Detroit and Saturday a group was honored for their life-saving actions.

A group of Shelby Township firefighters and a dispatcher were recognized for keeping a man alive through a heart attack. That man’s daughter was also honored for making all the right calls.

“Kind of speechless about it,” Mike Redford said.

Redford, 70, went into cardiac arrest…