GLENPOOL, Okla. A quick trip to Starbucks to pick up coffee for dispatchers working Thanksgiving left a bad taste in the mouth of an Oklahoma police chief.
The word “Pig” was printed on the cups. ……
The Starbucks store deferred to corporate and said the matter was being looked into.
Call volumes to Winnipeg police are up — and dispatchers are struggling under the weight of lengthy queues.
Data obtained via the Freedom of Information and Protection of Privacy Act shows authorities responded to 55,073 priority three calls — calls considered urgent but not emergencies — between January and September 2017.
For the same period in 2018, that figure jumped slightly to 58,163 calls.
But by the end of September 2019, cops had dealt with 76,305 priority three calls. That’s a roughly 38 per cent increase from 2017.
“I think it’s fair to first….
TOWN OF DICKINSON – Broome County has made upgrades to its 9-1-1 center to help ensure that dispatchers can operate at peak performance.
The county showed off renovations to the dispatch center within the Public Safety Building in the Town of Dickinson.
It’s the first upgrade to the facility in fifteen years.
The project cost $350,000 which came from the county’s share of cell phone 9-1-1 surcharges.
Dispatchers worked out of a backup location for over eight weeks while the room was gutted and new wiring, computers and other IT infrastructure was replaced.
Many of the changes were designed to….
PASCO, WA- The Pasco Fire Department just added a ‘Resource Navigator’ position to help reduce non life-threatening 9-1-1 calls. The Pasco Resource Navigation (PNR) is a partnership between the City of Pasco and Consistent Care Services.
Heather Martinez is in that part-time role.
She helps provide services to people who might need a little extra help in areas, that if left unmanaged, could end up calling 9-1-1.
In the first half of the year, Pasco had 67 people who called 9-1-1 four or more times.
“What we are trying to ….
Despite Maryland’s complex system for assessing 9-1-1 fees, collection of the funds is infrequently audited ― an issue that drew concern from a legislative commission this summer after years of incorrect billing by a major mobile carrier and has now drawn scrutiny from legislative auditors.
An Office of Legislative Audits review released publicly this week included recommendations for ways to review whether payments to the state’s 9-1-1 Trust Fund are made properly to support emergency call centers throughout the state.
State Sen. Cheryl C. Kagan (D-Montgomery), who chairs the Commission to Advance Next-Generation 911 Across Maryland, will introduce ….
TOWN OF DICKINSON, N.Y. –
Broome County 911 dispatchers are now working out of a newly renovated space in the Emergency Services building.
The improvements, paid for with 911 surcharges, include new furniture, desks, and upgrades to technology.
The Director of Emergency Services, Michael Ponticello says they needed to upgrade things like wiring and cabling, which required them to pull up the floors, so it was the right time to give the space a complete overhaul.
Dispatchers say the upgrades make their….
