Santa Fe County weighs closure of juvenile detention facility (NM)

Santa Fe County is considering closing its juvenile detention center because of declining bookings, rising maintenance costs and growing liability risks, according to a memo sent to county commissioners earlier this week.

Commissioners will direct the county to either close or keep operating the center — known as the Youth Development Program — at their meeting Tuesday.

[…] The memo said much of the staff at the juvenile detention center could be absorbed into the Santa Fe County jail or the Regional Emergency Communications Center… READ MORE

Woman charged for abusing Jackson County 9-1-1 system (OR)

MEDFORD, Ore. – A woman pleaded guilty to improperly using 9-1-1 during a domestic dispute.

The Jackson County District Attorney’s Office said on the afternoon of May 3, 2019, April Goheen called 9-1-1 in a “frantic voice.” She told a dispatcher her husband was at their home and was suicidal. She then said she needed to talk to her husband and hung up the phone. For the next half hour, she didn’t answer phone calls from police or dispatch, prosecutors said.

Numerous agencies mobilized in response to the call, including Central Point police officers who arrived…READ MORE

Sioux City Fire Rescue’s EMS division granted prestigious accreditation (IA)

SIOUX CITY (KTIV) — Sioux City Fire Rescue has been granted accreditation from the Commission on Accreditation of Ambulance Services, within two years of beginning operation of the EMS Division.

The accreditation process examines all aspects of ambulance operations, from administrative and finance to community education, injury and illness prevention, safe operations, medical protocols, medical direction, interagency relations and quality of patient care… READ MORE

Ralls County 911 extends partnership with Marion-Lewis 911 under new name (MO)

911 calls are going to a new place in one part of Northeast Missouri.

Ralls County 911 officials said they have a new agreement to extend the partnership between Marion Ralls County 911, and it’s saving them money as well.

The partnership between the two dispatch centers extends another five years.

Ralls County 911 board members said the agreement saves taxpayers in Ralls County around $600,000 a year or $3 million over the five-year contract… READ MORE

How behavioral ‘nudges’ can reduce burnout among 911 dispatchers

Cities across the United States are struggling with a growing public safety problem that’s largely invisible to the public: a shortage of people willing to work high-stress jobs answering 911 emergency calls.

The problem is taking a toll on emergency operations, as short-staffed teams work overtime shifts in a scramble to make sure there’s enough dispatchers to answer calls. The turnover costs cities tens of thousands of dollars to recruit and train new people. It also comes at a high emotional cost for dispatchers, who handle traumatic situations every day without the widespread recognition… READ MORE

Collierville dispatcher saves woman’s life at local restaurant (TN)

MEMPHIS, Tenn. (WMC) – A Collierville dispatcher and restaurant worker teamed up to save the life of a woman who started choking during a dinner a Firebirds in Collierville.

Dispatcher Tyler Barthel said his training on how to do the Heimlich maneuver properly became critical.

The 911 call reported her in distress. While on the call, the dispatcher asked if she was changing colors, the restaurant staffer responded “Yes, she’s starting to turn blue. We’ve been trying to do the Heimlich maneuver… READ MORE