Lifesaving dispatchers receive awards (TX)

Gainesville dispatcher Laura Polmateer’s lifesaving actions for an old friend made her a recent award recipient during the annual Texoma Regional 911 Telecommunicators Banquet in Sherman.

Polmateer underwent surgery in December 2019 to donate her kidney to someone she has been friends with since “at least” junior high school and was honored with a lifesaving award at the Texoma Council of Governments’ Feb. 27 dinner.

Randolph 911 telecommunicators honored (WV)

ELKINS–The Randolph County Commission has agreed to recognize 911 public safety telecommunicators as “true first responders.”

“The difference between a dispatcher and a telecommunicator is when they are trained,” said Cindy Hart, executive director of the Randolph County Office of Emergency Management. “This is to recognize the telecommunicators as professionals and that they are the first first responder... READ MORE

Walla Walla County gets RapidSOS for better location data on 911 cellphone calls (WA)

Walla Walla Emergency Services Communications, the county’s 911 dispatch call center, announced today it has updated its device location data for 911 calls from callers with Apple and Android phones, and more.

Until now, WESCOM has had “fairly accurate” location services from the state, center manager Steven Ruley told the U-B this morning. But a week ago, the department switched to the free RapidSOS Clearinghouse Portal… READ MORE

Commissioners again delay dispatcher salary increases (WY)

The Teton County sheriff will have to wait a little longer for the intervention he’s been seeking to save the county’s 911 dispatch center from a crisis.

County commissioners broached the topic again Monday, only to say they want to wait until the regular budget session to make any decisions about raising dispatcher wages.

“I want to see the payroll go through the regular budget process,” Commissioner Mark Barron said… READ MORE

Bastrop County 911 call volume increased by 8% in 2019 (TX)

The growth that Bastrop County has been experiencing over the past several years is acutely felt in the county’s 911 center.

A report presented to the Bastrop County Commissioners Court on Monday shows that the 911 communications center fielded 135,954 calls last year, about 36% of which were for emergencies, according to county data. That’s an 8% increase over 2018 totals… READ MORE

Holbrook Regional Emergency dispatchers screen all calls for coronavirus (MA)

Holbrook Regional Emergency Communications Center dispatchers are asking potential patients several questions to determine if they could be suffering from the novel coronavirus, according to Director Steve Hooke.

They are asking all callers who report a medical emergency if the patient has a fever, trouble breathing or a cough.

The purpose of asking viral illness screening questions early during a call is to provide additional situational… READ MORE