DeKalb 911 Presents Telecommunicator Commendations

Two 911 Communicator shift partners of the DeKalb Emergency Communications District have been commended for their exemplary performance in handling an influx of emergency and non-emergency calls on a night of heavy rain and flooding last month.

Stephanee Wright and Kelsey Logan were singled out for the DeKalb 911 Telecommunicator Commendation by Bradley Mullinax… READ MORE

Abused woman calls 911 to order pizza, dispatcher plays along to outplay her abuser

Tim Tenyeck’s day at work as a 911 dispatcher took a sudden turn when a women called with a weird question.

She wanted to order pizza and he quickly realized that she must’ve dialed the wrong number.

But the woman on the other side, Tiffany Urban, had done the right thing. When she said what topping she wanted on her pizza, Tim knew it was a matter of life and death…

New Director Heston Silbert takes over Arizona Department of Public Safety (AZ)

PHOENIX (3TV/CBS 5) – The Arizona Department of Public Safety is now lead by Col. Heston Silbert.

Officials with the department confirmed Thursday that Silbert has officially taken over in the role as director of DPS. The former director, Col. Frank Milstead will officially retire April 3. Until then, AZDPS officials say he’s helping with the transition.

Prior to being appointed Director, Silbert served as the Deputy Director of DPS since February 2015. He also served in both the Phoenix and Mesa police departments…

NCC facilitating Emergency Communications Centres across Nigeria – Prof Danbatta (Nigeria)

The Executive Vice Chairman (EVC), of the Nigerian Communications Commission (NCC), Prof. Umar Garba Danbatta, has revealed that the commission has facilitated the establishment of the Emergency Communications Centres, ECCs, across the country.

He said the establishment of the ECCs was in line with the commission’s mandate under section 107 of NCA 2003, to promote and enhance public safety through the use of a particular number designed as the universal safety and emergency assistance number for telephone…

911 telecommunicator becomes hero to local family (NC)

It is too easy to take 911 telecommunicators for granted because they are at the ready every day to assist people when an emergency arises, but that is not the case for Ridgeway residents Terry Simpson and Marie McGuire. They think of Warren County 911 telecommunicator Khadijah Thurman as a hero for helping to save the life of McGuire’s son on March 2.

The Monday began as a usual day, and that afternoon, all three family members were at home. Simpson was in the living room watching television when he heard a noise. He thought that… READ MORE

Key public-safety groups seek consensus for next-gen 911 direction, federal funding

Representatives from 12 key public-safety organizations met last week in an effort to develop a consensus position about next-generation 911 (NG911) that would encourage Congress to provide federal funds supporting a transition from legacy systems to an IP-based 911 platform capable of supporting multimedia communications.

Conducted last Friday in Washington, D.C., the meeting was co-hosted by the Major County Sheriffs of America (MCSA) and the Major Cities Chiefs … READ MORE