by AllThingsECC.com | Apr 15, 2020 | Comm Center News
PHOENIX (3TV/CBS 5) — From protecting officers in a pandemic to handling some of the most tragic emergency calls, dispatchers are taking on a unique role in public safety. This week is National Public Safety Telecommunications week celebrating dispatchers and 911 operators who are now working harder than ever.
At the Phoenix Police Department, communications operators are handling an uptick in 911 calls. They are short-staffed, answering…
by AllThingsECC.com | Apr 15, 2020 | Comm Center News
It’s National Telecommunicators Week and the job of a dispatcher isn’t for everyone.
Matt Roberts has been a dispatcher for the Greene County Sheriff’s Office since 2009. He tells Raccoon Valley Radio there are several responsibilities, including paging out law enforcement, fire departments, and emergency medical services, along with monitoring the weather, business alarms and the county jail, as well as doing administrative work such as entering warrants on suspects and intercepting all calls that come into the law enforcement center in Jefferson…
by AllThingsECC.com | Apr 15, 2020 | Comm Center News
The employees of the Missouri State Highway Patrol are proud to join in recognizing the dedication of patrol communications personnel as well as other public safety communications professionals throughout Missouri, states a press release
“These professionals are to be commended for their tireless efforts to support field responders and provide critical services within the state of Missouri,” states the release…
by ECC Editor | Apr 15, 2020 | Articles, Comm Center News
This happens to be National 911 Telecommunicator Week, but instead of celebrating or taking time off, workers in call centers are dealing with an unprecedented challenge.
As social distancing orders become stricter and COVID-19 cases climb, many 911 call centers are confronting an unexpected emergency, keeping telecommunicators healthy and trying to keep up with a historic demand.
30 percent of jurisdictions around the country are reporting higher call volumes during this pandemic. About 3% describe it as a significant… READ MORE
by AllThingsECC.com | Apr 15, 2020 | Comm Center News
They are the first voice heard when calling for help.
The 911 telecommunicators answer every call and act accordingly for the Freeport Police and Stephenson County Sheriff’s departments and do it all with extreme professionalism no matter the situation. They don’t know when the phone rings whether they will be dealing with just a minor accident or an incident when someone’s life is in danger. It’s a job, obviously, that not many people could handle, but those who do are special…
by AllThingsECC.com | Apr 15, 2020 | Comm Center News
The Iowa Chapter of Association of Public Safety Communications Officials (APCO) has awarded Winnebago County Communications dispatcher Ashley Egesdal 2019-2020 Telecommunicator of the Year. Ashley was nominated for her excellence in handling the multiple injury accident that occurred on January 1,2019 in which she received multiple 911 calls about two-vehicle head on collision in rural Forest City. Ten young adults were involved with multiple critical injuries. Ashley single handedly juggled two 911 callers who were at the scene while paging Forest City Ambulance, Forest City Fire, Forest City…
