DPS discontinuing mobile AMBER Alert notifications after early-morning glitch (UT)

SALT LAKE CITY — The Utah Department of Public Safety is pausing the sending of AMBER Alerts to cell phones after an early-morning alert contained “no useful information.”

At about 3:30 a.m. Sunday, many Utahns received a message on their mobile devices that merely read “AMBER Alert.” It contained no other details in a system designed to alert the public to child-abduction incidents in real time.

“The alert, which was sent statewide as a Wireless Emergency Alert (WEA) at 3:33 a.m., mistakenly… READ MORE

Utility outage in the Criders and Bergton areas (VA)

ROCKINGHAM COUNTY, Va. (WHSV) — The Harrisonburg-Rockingham Emergency Communications Center is reporting an ongoing utility outage that could impact residents’ ability to call 911.

Shentel phone service has been disrupted to an estimated 80 homes in the Criders and Bergton communities, and there is currently no estimate on when service may be restored. Shentel is aware of the issue and is currently working to resolve it… READ MORE

Podcast: Emergency Management Response to the Coronavirus Pandemic

In this episode of In Public Safety Matters, Dr. Kevin Kupietz, who has spent more than 30 years working in emergency management, discusses his role in responding to the COVID-19 pandemic as a member of the National Disaster Medical System.

Learn more about the unique challenges facing emergency managers during the response to the coronavirus outbreak, the importance of all-hazards training and preparation, and what lessons can be learned from the response so far…

Webinar on HR & Wellness Issues During the COVID-19 Pandemic

HR & Wellness Best Practices for PSAPs During the COVID-19 Pandemic
Friday, April 24 | 3PM Eastern (live) or On-Demand
FREE! Click here to register!

 It’s essential to maintain effective 9-1-1 center operations during these unprecedented times. We must keep our ourselves – and our teams – safe and healthy so that we can continue to protect the public. Attend this special COVID-19 webinar to learn:

  • Answers to HR-related questions on issues such as health screenings, essential-worker designations, staffing policies, and more; and
  • Actions you can take to promote wellness and mental hygiene in the center and at home.

Local 911 dispatchers act as ‘voice in the dark’ for those frightened by pandemic (KY)

ELIZABETHTOWN, Ky. (WDRB) – During a pandemic, when the public needs a calm voice on the other end of a 911 call the most, communities across the country are celebrating National Telecommunicator Appreciation Week.

All week, volunteers and businesses have been delivering gifts and meals to dispatch centers in Indiana and Kentucky. Christopher Lee, who works as a dispatcher in Elizabethtown, Kentucky, said although the world… READ MORE

Indiana State Police Bloomington Post Celebrates Public Safety Telecommunicator Week (IN)

Telecommunications operators are the unsung heroes of public safety. They operate 24 hours a day, seven days a week. These are the men and women who collect the initial information and pass it along to the first responders in the field. Often they are able to give immediate lifesaving directions to the caller during medical emergencies or can be the calming voice to reassure the victim of a violent crime that help is on the way… READ MORE