Pitkin County 911: From troubled to best in state (CO)

Four years ago, the situation at Pitkin County’s 911 emergency dispatch center was on the brink of disaster.

Chronic problems at the critical agency, including understaffing, low morale, low pay and employee wellness issues, coupled with an inability to find a director, led Sheriff Joe DiSalvo and other officials to consider possibly going to a regional solution with Grand Junction as the hub.

“We were struggling to find a leader,” DiSalvo said. “Then all of a sudden…

Dispatchers discuss work-life during COVID pandemic (HI)

Honolulu dispatchers have been working hard to ensure that first responders and the public remain safe during the COVID-19 pandemic.

Therefore, the next time you call 9-1-1, be prepared to answer a few COVID-19 related questions.

“We know it’s a life-threatening experience and they’re overwhelmed and excited and we ask them to try and stay calm,” explained 17-year EMS, EMT dispatcher Shawna De Los Santos. “We’re going to ask for…

Sheriff’s Office recognizes Communications Bureau during national telecommunicators week (NY)

The Livingston County Sheriff’s Office recognized its telecommunicators – 911 dispatchers and other public safety communicators – this week.

National Public Safety Telecommunicators Week was April 12 to 18. The week recognizes the work of dispatchers and public safety telecommunicators who serve as a link between fire, medical and law enforcement agencies…

Allegany County’s 911 dispatchers receive recognition (MD)

CUMBERLAND — As the novel coronavirus pandemic continues globally, the Allegany County Department of Emergency Services is taking time to honor the communication specialists of the county’s Joint Communications Center for National Public Safety Telecommunicators Week. 

“The often overlooked emergency communication specialist is the first link in the chain of survival,” Emergency Services Director James Pyles said. “They are the first voice you hear when you dial 911..

Upper Missouri Regional Dispatch Center celebrates National Public Safety Telecommunicators Week (MO)

The Upper Missouri River Regional Dispatch Center celebrated the week of April 12 through 18 as National Public Safety Telecommunicators Week.

This week, sponsored by the Association of Public-Safety Communications Officials International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance to the world’s citizens.

Amid COVID-19 pandemic, a thanks to public safety dispatchers (OR)

SALEM, Ore. (KTVZ) — As the State of Oregon, and states across the nation, grapple with the COVID-19 pandemic and efforts to keep communities safe and informed, it’s more important than ever to recognize 9-1-1 operators in Oregon. 

The week ending Saturday was National Public Safety Telecommunicators Week, as established by the Association of Public Safety Communications Officials (APCO).  We acknowledge these devoted professionals who take emergency calls and/or dispatch appropriate police, fire and medical services to the location of the emergency…