Inside the Hennepin County Dispatch Center, the workflow is much different these days.
New questions, such as “Do you have any flu-like symptoms?” have become part of the routine for 911 dispatchers like Cindy Galland.
“I have never seen anything like this,” Galland said.
Dialogue with callers isn’t all that’s changed amid the coronavirus pandemic…
Saint Paul, MN – Minnesota Governor Tim Walz issued an executive order on Aprail 10 that forced the state health department to provide addresses of people infected with coronavirus to first responders.
Armed with that information, emergency dispatchers can tell responding police, firefighters, and paramedics if … the addresses of contagious cases of coronavirus to 911 dispatch centers, the Minneapolis Star Tribune reported…
Having recently been in charge of building a new public safety communications center, Willis Carter offers insight on lessens learned and suggestions for building one in the current COVID-19 environment
MANKATO, Minn. (KEYC) – Minnesota 9-1-1 dispatch centers seeing a 22 percent decrease in calls during the COVID-19 outbreak. That’s according to the state’s Emergency Communication division.
In 2019, Minnesota dispatch centers received nearly 56,000 calls for the third week of April. At that same time this year, they answered about 43,000 thousand calls… READ MORE
A day in the life of a dispatcher is ever-changing. But, people like Kylie Hargrove enjoy organizing the chaos.
The Greenbrier resident and mother of two lives to serve others and acts as a lifeline between those in distress and the help they need.
A dispatcher’s role is critical to ensure residents get the right help and that those responding have as much information about what’s going on before they arrive on scene, fellow Faulkner County dispatcher Kristy Kilcrease said…
When making emergency calls, the Jasper County Dispatchers are on the front line of gathering information and getting it to officers to respond to critical services for those in need. In April, telecommunications personnel in the public safety community are honored for the important work they do.
As a Jasper County Dispatcher, they are the first line of defense when a call for help via a 911 or the general line Jasper County Sheriff’s Department comes in, Lt. Brad Shutts said. No matter the call… READ MORE
