3 Ways to Improve E911 with the Cloud

Cloud-based communications can provide a flexible way for enterprises to ensure their workers are safe in the event of an emergency no matter where they are.

The number of people working remotely has increased substantially in recent years. Facilitating smooth collaboration across distributed workforces continues to be a priority for organizations, as modern corporate cultures favor flexibility and autonomy over their schedules… READ MORE

What we can learn from Israel’s 9-1-1 call centers (FL)

Palm Beach County has 16 call centers for people dialing 911, a statistic that’s increasingly at the forefront of my mind as we grapple with the coronavirus pandemic. I live here with my wife, and like the rest of the world, we are sheltering in place and hoping to safeguard our health and that of our community.

However, if the number of people falling ill from coronavirus in Palm Beach County continues to grow, our local 911 call centers could potentially be overwhelmed, delaying the time in which an ambulance can be … READ MORE

As pandemic threatens budgets, 911 services begin scaling back

Despite declining numbers of 911 calls, emergency call centers are struggling to maintain staffing levels, locate enough personal protective equipment and cleaning supplies and fund technological maintenance and upgrades as the coronavirus pandemic wears on, according to survey results published this week by the National Emergency Number Association. 

The survey, which follows an initial report the group published last month, show that earlier predicted issues of delayed maintenance and upgrades … READ MORE

Milton hires new public safety director (VT)

Michaela Foody specializes in emergencies. As a Saint Michael’s College (SMC) alum, she served on the SMC Fire and Rescue squad before joining the University of Vermont Medical Center as an Emergency Communications Specialist. Now, amid a global pandemic, she began a new job as Milton’s Public Safety Director.

Foody started on April 27 and moved to full-time at the position on May 4. As the Public Safety Director, Foody works with the heads of service for the Milton Police Department, Fire…

An Old Foe Returns with a New Name

By Richard Mirgon, Public Safety Consultant

Several years ago, there was a company called LightSquared that some of you may recall and prior to that name they were known as Sky Terra. This company operated satellites that would be used for land-based LTE Communications. It turns out this spectrum and these satellites interfered with GPS. After some reports of interference and significant testing they found that their signal interfered with and had negative impacts on the Department of Defense, aviation, and public safety, to name a few. Part of the problem is that P25 systems use GPS to sync the networks and…

Still on Duty, 911 Dispatchers Answer Calls from Their Homes (VA)

Alexandria, VA – In its nightly email, the city continues to urge residents to stay at home, unless going out is essential. And when out, they stress the importance of maintaining six feet of distance around others.

As the first line of first responders, 911 dispatchers in the Department of Emergency and Customer Communications (DECC) send calls to emergency personnel.

Department staff also handle requests for customer services through Alex311READ MORE