Regional Emergency Communications Center complete (MA)

The board first made a public recognition of first responders, health de­part­ment staff and volunteers for their hard work during the COVID-19 health crisis.

The Regional Emergen­cy Communications Cen­ter on Whipple Road next to the DPW is complete, with just a few final de­tails to be completed over the next month. The new director, Kevin Lessard, has been working since January to operationalize emergency communications for Tewks­bury and Dracut.

Murfreesboro Emergency Communications Announces Telecommunicator of the Year Award Recipients (TN)

Murfreesboro Emergency Communications Center Communications Supervisor Tiffany Matthews and Communications Training Officer Brady Lutton have been named co-Public Safety Telecommunicator of the Year for their hard work and selfless actions.

Matthews regularly volunteers to take on additional tasks just so others don’t get burned out. She stays over regular working hours and comes in on her days off to assist with short shifts…

Blount dispatch providing names of COVID-19 individuals in certain situations (TN)

The Blount County E-911 Communications Center has entered into a statewide agreement giving dispatchers access to names and addresses of individuals who have tested positive for COVID-19.

Blount County dispatchers are only providing that information to first responders when appropriate, E-911 Communications Center Director Jimmy Long said, adding there are “short and sweet” guidelines dispatchers must follow…

Hamilton County Health Department ends agreement with 911 center to share COVID-19 patient information (TN)

The Hamilton County Health Department has ended its agreement with the 911 Communications Center to share COVID-19 patient data, a move that came as Gov. Bill Lee’s administration has drawn criticism for directing the state department of health to share similar information with some law enforcement agencies.

At the end of March, the Hamilton County Health Department began sharing “limited data” about patients who tested positive for the virus with 911 dispatchers, according to department administrator Becky Barnes… READ MORE

Cumberland County’s 911 Center receives top accreditation (NC)

he Cumberland County 911 Communications Center is now in an elite group of communication centers achieving triple accreditation status with an international organization, according to a news release from the agency.

Earlier this month, the 911 Center was accredited in a third protocol discipline — police dispatch — by the International Academies of Emergency Dispatch, according to a news release… READ MORE

Text-to-9-1-1 coming to Santa Cruz County (AZ)

UCSON, Ariz. — The Santa Cruz County Sheriff’s Office has announced Text-to-9-1-1 is coming to the area later this month.

In a tweet, the Office says the feature will be made available May 18th.

No other details were shared about the feature, but those in need of help are encouraged to “Call if you can, text if you can’t!” in a matter of days… READ MORE