Under new director, dispatch center turns fortunes around (VA)

They love it now that the plan has come together.

After three years of controversy, a half-dozen directors, 21 different board members, low employee morale, high turnover and running long on overtime while short of staffing, the Emergency Communications Centers that serves Charlottesville, Albemarle County and the University of Virginia is a better place to be.

Current board members and dispatchers alike say the improvement is Director Larry “Sonny” Saxton’s doing… READ MORE

Communications Specialist 1/Dispatcher in Manhattan, Kansas, United States (KS)

The Communications Specialist 1/Dispatcher is the first responder on the scene of any call for service and the critical link between the public, police officers, and the Communications Center. Communications Specialists are University Police Dispatchers and the information hub of the Kansas State University Police Department. Duties of this role include:

  • On an apprentice level, answers campus 2 emergency telephone lines (911), 3 police business lines, Blue Light and emergency elevator telephone lines, and 1 direct line to Riley County Police Department Dispatch in order to receive and disseminate information regarding crimes in progress, reports of past crimes, complaints, accidents, weather conditions, etc…

Casper PCSS promotes telecommunicator to supervisor (WY)

CASPER, Wyo. (Wyoming News Now) – A decorated Casper telecommunicator received his promotion to a  supervisor position during a ceremony on Sept. 16.

Greg Kellogg has worked at the Casper Public Safety Communications Center for eight years. He has received multiple awards like the Certificate of Commendation and the 2016 PSCC employee of the year.

Chief Keith McPheeters said that police officers often get all the recognition… READ MORE

Albuquerque, Bernalillo County public safety services to receive new radio communications system (NM)

ALBUQUERQUE, N.M.- The City of Albuquerque is investing $38 million in a new radio and telecom system for Albuquerque metro area public safety agencies, including the Albuquerque Police Department, Albuquerque Fire Rescue, Bernalillo County Sheriff’s Office, Bernalillo County Fire Department, Albuquerque Bernalillo County Water Utility Authority, APS Police and UNM Police… 

Longtime Mutual Aid dispatcher signs off for last time (NH)

After 18 years of service, Shift Lt. Kevin Kennedy signed off from Southwestern N.H. District Fire Mutual Aid for the last time Wednesday.

Kennedy’s time as a dispatcher was split between two different parts of his life.

He first put on his headset in 1975 at the age of 23, intrigued by a job that allowed him to help others. He worked at the Keene office for four years before heading down a different path, and starting his own environmental well-drilling business…

New 911eye technology streams emergency video, photos to dispatchers (OH)

As Ashland Fire Chief Rick Anderson watched a firefighter walk the perimeter of a building fire during training, he could see in real time what the firefighter was seeing through a live video stream.

Anderson could tell the color of the smoke and pinpoint the area of the house from where it appeared to be emitting. By viewing the live feed, Anderson knew if the structure was a single-family unit and if it had multiple stories. All important information for firefighters to know for an expeditious response…