by AllThingsECC.com | Apr 18, 2025 | Comm Center News
By Jennifer McIntyre, 9-1-1/Emergency Communications Subject Matter Expert, First Responder Network Authority
When a person calls 9-1-1 to report an emergency, they rely on Public Safety Answering Points (PSAPs) to answer the call every time, without fail. They expect that the call will reach someone who can quickly and efficiently send help to the right place. Lives depend on emergency telecommunicators being there, ready to take the call.
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by AllThingsECC.com | Apr 18, 2025 | Comm Center News
WASHINGTON – U.S. Senators Amy Klobuchar (D-MN) and Ted Budd (R-NC), co-chairs of the Next Generation 911 Caucus, introduced a bipartisan resolution designating April 13-19 as “National Public Safety Telecommunicators Week” to recognize 9-1-1 dispatchers for their dedication and service as first responders to emergencies across the country. A companion resolution was introduced in the House of Representatives by Representatives Norma J. Torres (D-CA) and Brian Fitzpatrick (R-PA).
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by AllThingsECC.com | Apr 17, 2025 | Comm Center News
“We’re behind the scenes. You never see us out in the community or out in public, you only hear voices… sometimes people might not know about us,” shared Halley Challis, training coordinator at BC 911. “To get that appreciation from the community, it means a lot to us; that people know what we do and they know that we’re here, that we’re behind the scenes and that we’re the voice on the other end of that phone.”
by AllThingsECC.com | Apr 17, 2025 | Comm Center News
April 17, 2025
Addressing Health and Wellness Needs of Public Safety Professionals
Washington, D.C. – Congresswoman Norma Torres (D-CA-35) introduced the bipartisan Providing Resources and Occupational Training for Emotional Crisis and Trauma (PROTECT) 911 Act, alongside Congresswoman Robin Kelly (D-IL-02) and Congressman Brian Fitzpatrick (R-PA-01). This critical legislation will improve the mental health and well-being of the nation’s 9-1-1 call-takers and dispatchers, a group often exposed to high-stress and traumatic situations.
by AllThingsECC.com | Apr 17, 2025 | Comm Center News
As AI technology keeps pushing forward, it is bound to be integrated into law enforcement communication centers. AI-powered dispatch systems offer improved service delivery with more efficiency, faster response delivery and better application of the resources relating to emergency services. This article outlines the chronological perspective of the development of AI-powered dispatch systems and defends the stance that their implementation is pivotal for the future of public safety.
by AllThingsECC.com | Apr 17, 2025 | Comm Center News
Stop Diverting 9-1-1 Cell Phone Charges and Invest in the Next Generation of Emergency Response
In recognition of National Public Safety Telecommunicators Week, the New York State Association of Counties (NYSAC) released recommendations for strengthening 9-1-1 services in New York. The report outlines the challenges counties face, exposes critical funding issues, and provides policy recommendations to build a stronger emergency communications system, including urging the state to end the diversion of 9-1-1 funds.
