Calling 911? Soon AI May Answer (MD)

The county’s 911 call center is considering using artificial intelligence to help handle non-emergency calls.

“We’re in the process of determining which service would best serve Montgomery County,” Emergency Communications Center Director Jennifer Reidy-Hall said during a council committee meeting Monday. “And with funding from the 911 board, we plan to implement this technology in the next year.”

State rolls out $85 million to upgrade 911 services, Erie County to receive $1.9 million (NY)

Erie County will receive $1.9 million to upgrade their emergency call centers in preparation for Next Generation 911, a statewide Internet Protocol (IP)-based system designed to improve the way incidents are received and processed.

New York Governor Kathy Hochul recently announced that the award was part of the $85 NG911 Grant Program, which aims to ensure local agencies can receive and process incidents in line with the National Emergency Number Association (NENA) i3 standards, enhancing the state’s ability to accept advanced emergency calls. Each eligible county will receive a base allocation of $1 million, with additional funding distributed according to county population.

READ FULL ARTICLE