by AllThingsECC.com | May 5, 2026 | Comm Center News
Deploying IP-based NG911 throughout the U.S. is expected to cost $5.8 billion to $9.27 billion—less than an estimate made almost a decade ago.
Deploying IP-based next-generation 911 (NG911) throughout the U.S. is expected to cost $5.8 billion to $9.27 billion—at least 30% less than was estimated almost a decade ago, counting inflation—according to an NG911 cost study released last week by the National Telecommunications and Information Administration (NTIA).
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by AllThingsECC.com | May 1, 2026 | Comm Center News
Sumter County has completed significant upgrades to its public safety communications systems, reinforcing its commitment to providing first responders with reliable, secure, and advanced technology.
The enhancements improve how emergency calls are received, processed, and shared across agencies, helping ensure the right resources are deployed at the right time.
by AllThingsECC.com | Apr 30, 2026 | Comm Center News
The Community Advocate reports that Southborough is one of four local towns whose police officers will receive special training this spring to prepare ” to respond to critical incidents like shootings, school violence, and other high-threat situations”.
I’m sharing news on that along with an update on plans to regionalize Southborough’s dispatch department. Plus, for readers who may have missed the topic (buried in another story), I’ll update on a potential study of the regionalizing the fire department.
by AllThingsECC.com | Apr 29, 2026 | Comm Center News
MARSHALL – Commissioners honored first responders by adopting two proclamations supporting public safety telecommunicators and firefighters.
With National Public Safety Telecommunicators Week April 12-18, 2026, the Madison County Board of Commissioners recognized Madison County E-911 dispatchers during its April 14 meeting. The resolution was read by Commissioner Alan Wyatt, who has served with the Ebbs Chapel Volunteer Fire Department for nearly 30 years.
by AllThingsECC.com | Apr 29, 2026 | Comm Center News
Dispatchers are trained to de-escalate crises using active listening techniques gathering critical information, and connecting Veterans to necessary resources. VAPD Dispatcher Lead Lesaie Brown has received specialized crisis intervention training that supports her and the rest of the dispatch team in these pivotal moments.
“You have to have patience, you have to be a listening ear, and you have to have a passion for this,” said Brown, who spent nearly 20 years as an alarm dispatcher before coming to VAPD. “I will go through whatever I can to save a Veteran.”
by AllThingsECC.com | Apr 29, 2026 | Comm Center News
Long Beach soon will use artificial intelligence to help evaluate how dispatchers respond to 911 calls.
The Long Beach Department of Disaster Preparedness and Emergency Communications is testing and training GovWorx’s CommsCoach, a program that will screen recordings of the more than 600,000 calls dispatchers field annually.
