by ECC Editor | Oct 4, 2021 | Comm Center News
TUCSON — Tucson Police Chief Chris Magnus says a highly unusual but dangerous kidnapping of two crisis-response social workers shows changes are needed in the way crisis and 911 calls are handled.
Having a program in place that allows information to be shared between law enforcement and mental health professionals could have resulted in a quicker response by police when the situation went awry, or prevented the situation altogether, he said.
Magnus is calling on city officials to staff the communications center with mental health professionals who can help triage calls to both 911 and the community-wide crisis line, saying better sharing of information will also ensure people are getting the right kind of help… READ MORE
by ECC Editor | Oct 3, 2021 | Articles, Comm Center News
The FCC this week adopted two Notices of Proposed Rulemaking (NPR) in the fight against illegal robocalls. One takes aim at the networks that serve as entry points for foreign-originated robocalls and the other proposes rules to protect 911 call centers from robocalls.
Stopping foreign-originated robocalls is “one of the most vexing challenges” the FCC faces in the battle against foreign-based robocallers and the voice service providers that they use, according to a press release.
he NPR proposes that domestic networks that accept these calls apply STIR/SHAKEN caller ID authentication and perform robocall mitigation on all foreign-originated calls with U.S. numbers… READ MORE
by ECC Editor | Oct 1, 2021 | Comm Center News
DURHAM, N.C. (WNCN) – According to internal emails CBS 17 has obtained, one Durham fire official calls the Durham Emergency Communications Center the “weak link” responding to emergencies, and that firefighters are taking the heat when 911 calls are not answered.
In an internal email CBS 17 obtained, Andy Sannipoli, an Assistant Chief of Operation for the Durham Fire Department, said that calls to 911 are continuing to go unanswered at an epidemic rate. Residents are having to call or walk to fire stations and ask firefighters directly for help… READ MORE
by ECC Editor | Oct 1, 2021 | Uncategorized
AUGUSTA, Ga. (WJBF) – The Richmond County 911 Communications Center is experiencing a staffing shortage and looking for qualified people to join their team.
At the call center, there are 911 operators who strictly answer the phones, and there are communications officers whose role is to answer phones and dispatch first responders.
“These are the first first responders. So whenever you make a 911 call, they’re the first person you make contact with,” director of Richmond County 911 Communications Center, Daniel Dunlap said… READ MORE
by ECC Editor | Oct 1, 2021 | Comm Center News
Refugee-Canyon Joint Fire District recently dismissed its lawsuit against Licking County over dispatching fees, according to court filings.
In an Aug. 23 notice of voluntary dismissal, the agency’s attorney, David Comstock, said the district sought to dismiss its complaint against the county.
“This dismissal is based upon the affirmative representation of the Defendants that they do not intend to charge the Plaintiff for dispatching services in 2021, thereby rendering this lawsuit moot,” the document stated… READ MORE
