Want to fix policing? Start with a better 911 system.

911 call takers are gatekeepers for the entire criminal justice system. We need to start treating them that way.”

Tamir Rice, a 12-year-old Black child, was playing with a toy pellet gun in a Cleveland park when a police car arrived on the scene. Within moments of exiting his squad car, officer Timothy Loehmann shot and killed Rice. The surveillance video of the November 2014 shooting garnered worldwide attention, and Rice remains a symbol for the Black Lives Matter movement.

Like the majority of police killings of unarmed civilians, this incident began with a 911 callREAD MORE 

After 31 Years, Lewis County 911 Dispatcher Hangs Up Her Headset (WA)

If you have called 911 within Lewis County in the last 31 years, there is a reasonable chance you have talked with Davene Rodocker.

Rodocker is a supervisor for Lewis County 911 Communications and has been a part of the staff since 1989. In her 31 years of experience answering the lines at the Lewis County 911 Communications Center — from harrowing life-threatening emergencies to the utterly ridiculous phone calls — Rodocker has just about heard it all… READ MORE

Palm Bay Police Chief Nelson Moya Honors Officer, Civilian and Telecommunicator of the Quarter (FL)

BREVARD COUNTY • PALM BAY, FLORIDA – Palm Bay Police Chief Nelson Moya recently recognized three members of his department for outstanding performance.

Each quarter, PBPD honors an officer, civilian and telecommunicator who are recognized by the chief of police and Palm Bay Chamber of Commerce.

Honorees for last quarter include Cpl. Farmer; Officer of the Quarter, Kendall McMullen, Civilian of the Quarter; and Corrina Milliron, Telecommunicator of the Quarter… READ MORE

Addressing changes Watch now: Bristol, Virginia working to comply with Next Generation 911 system (VA)

Four-and-a-half minutes.

That’s how long it took for a Washington County dispatcher to locate an emergency call in 2018 where three bodies had been found in a home near Watauga Road.

Confusing addresses, misplaced numbers and duplicate street names can cause first-responders to lose valuable time when answering emergency calls, according to Kelly Miller, the GIS (geographic information system) coordinator in the city of Bristol, Virginia… READ MORE