Four-and-a-half minutes.

That’s how long it took for a Washington County dispatcher to locate an emergency call in 2018 where three bodies had been found in a home near Watauga Road.

Confusing addresses, misplaced numbers and duplicate street names can cause first-responders to lose valuable time when answering emergency calls, according to Kelly Miller, the GIS (geographic information system) coordinator in the city of Bristol, Virginia… READ MORE