Gallatin Co. offers new 911 options to more accurately locate people in emergencies (KY)

WARSAW, Ky. (WKRC) – Gallatin County may be Kentucky’s smallest, but it has its share of challenges for 911 dispatchers.

I-71 runs through it and the county butts up against the Ohio River.

“Interstate 71 has around 12,000 collisions a year, and there’s a lot of other issues that happen along the interstate. And a lot of those people aren’t from Gallatin County, so when they call 911, they don’t know where they are,” Gallatin County Public Safety Communications Center Systems Administrator Ryan Bailey said… READ MORE

IDOT unveils $7M communications center

SPRINGFIELD, Ill. (WCIA) — The Illinois Department of Transportation gave WCIA 3 News a look inside its new communications center at Station One.

The focal point of the new center is a video wall that will allow operators to track the locations of IDOT snow and ice and emergency patrol vehicles on the roads.

Staff will also be able to monitor road conditions, including flooding, and work with teams in the fields… READ MORE

Apex, North Carolina 911 Communications Center Manager

erforms supervisory, administrative and telecommunications work in managing the day-to- day operations of the Town’s emergency communication center.  Supervises a staff providing twenty-four hour / 7 day a week emergency communications for citizens. Work includes personnel management and staff training; establishing policies and procedures, developing, implementing and providing quality improvement reviews and recommendations to facilitate emergency communications procedures; maintaining records and reports… READ MORE

Social Workers Instead of Police? Denver’s 911 Experiment Is a Promising Start (CO)

A 911 dispatch looks about the same no matter where you are in the U.S.: sirens, strobe lights atop police cruisers, and first responders armed with guns and pepper spray, the reason for the call notwithstanding. But if you dial 911 in Denver, you might be greeted instead by a mental-health clinician and a paramedic driving a customized van equipped with food, water, and blankets. For the past six months, the city’s Support Team Assisted Response program, known as STAR, has been dispatching social workers instead of cops on nonemergency calls, with astoundingly good outcomes… READ MORE