Are union contract-mandated scheduling requirements hampering the 911 call center’s ability to run effectively, including having bilingual call operators available 24 hours a day, seven days a week?
Or is the department simply not doing enough to recruit, hire, and train Spanish-speaking employees?
Those questions emerged Tuesday night during a two-hour public workshop hosted by the Board of Alders Public Safety Committee… READ MORE
Harlen Wayne “Tiny” Porter, 84, of Murphysboro passed away at 1:47 a.m. on Friday, March 12, 2021 in Carbondale. Harlen was a member of St. Andrew Catholic Church in Murphysboro. He was a retired tele-communicator for the Illinois State Police Department, District 13. Previously to that, Harlen was a telecommunicator for the city of Murphysboro Police Department… READ MORE
The FirstNet public safety mobile broadband network will provide backup connectivity to Iowa 9-1-1 centers through an arrangement with Iowa Communications Network (ICN), a statewide fiber network. ICN provides connectivity to educational, healthcare and government facilities in the state, including providing primary connectivity to the 9-1-1 centers, also known as public safety answering points (PSAPs)… READ MORE
This position is responsible for receiving emergency and non-emergency calls for service over the telephone and by other means, employing appropriate call screening protocols, and responding to those calls by dispatching the appropriate public safety resources. This position is responsible for interaction with other public safety dispatch centers in the answering and transferring of calls and incident information, and for maintaining communications with field personnel in law enforcement, fire and EMS agencies. This position is required to respond appropriately to requests for services and information from field personnel. The Telecommunicator will report directly to the Shift Supervisor… READ MORE
While thankful for the support for system upgrades the newly introduced House LIFT America Act demonstrates, American 9-1-1 groups are concerned that elements of it could prove wasteful and delay and complicate deployment of a Next Generation 9-1-1 nationwide.
“The infrastructure bill is a once-in-a-generation opportunity to fix the cracks in the foundation of all public safety response: America’s 9-1-1 systems,” Brian Fontes, CEO of NENA: The 9-1-1 Association, said. “It is absolutely essential that we get it right… READ MORE
