Lessons Learned: How to Use COVID-19 to Prepare for Future Emergency Response

As COVID-19 once again begins to surge across the United States, those in emergency management, public health and public safety need to take a critical look at what’s been working during the pandemic, and what has to change to ensure the safety of citizens.

Throughout the pandemic, we’ve learned that there are some things that are non-negotiable when it comes to emergency communications – and those best practices must carry over into all emergency communications, not just those related to the pandemic…

Holbrook Regional Emergency Communications Center Celebrates Completion of New Facility (MA)

HOLBROOK — Director Steve Hooke is pleased to announce that staff at the Holbrook Regional Emergency Communications Center (HRECC) has formally moved into the new facility as of today.

Construction of the new 5,967 square-foot building began in September 2019 and was officially completed late last year. Since then staff have been slowly transitioning equipment to the new facility…

911 / EMERGENCY COMMUNICATIONS DISPATCHER I Job in Princess Anne, MD

POSITION AVAILABLE

911/EMERGENCY COMMUNICATIONS DISPATCHER I

Applications are now being accepted for the position of 911/Communications Dispatcher I. This is a responsible, full-time position at the Somerset County 911/Communications Center where the employee will be expected to receive 911 emergency calls, dispatch fire, emergency medical services, police and/or transfer calls to the appropriate agency… 

Women in Public Safety Communications: Sarah Hills (OR)

Women in Public Safety Communications: Sarah Hills (OR)

 Sarah Hills, Emergency Communications of Southern Oregon, Lead Dispatcher, CTO, RPL, APCO Awards Committee Chair

How did you get your start in emergency communications?  

I applied for the job while on maternity leave with my second child in February 2007. In August 2007, I received a call asking if I was still interested in a position in the local police department’s dispatch center. I did not remember applying for this job, but thought, what the heck.  I had no idea what a dispatcher did. In fact, my idea of a 911 center was a national center that took calls for the entire nation and then gave them to individual first responder departments for response. After my first sit along, I was hooked. Today I cannot see myself doing any other profession; I love helping others on the phone, training and mentoring in the center, and volunteering on the national level…