A quiet, steady communications revolution has radically improved response in public safety

In moments of crisis, quick action­ and modern technology­ are critical to successfully respond to emergency events. For front-line professionals to be impactful, they need communication systems that function well, enable broader coordination, and are interoperable. Often, critical events push technology to higher standards, and industry partners play an important role in delivering solutions to meet unforeseen needs. 

In the last 20 years, a quiet and steady communications revolution has been taking place; our service members and first responders are communicating with more speed, precision and unity than ever before in response to internal and external threats… 

Foxborough Fire & Rescue Designated As Class 1 Community (MA)

Foxborough, MA — The Foxborough Fire & Rescue Department is proud to announce our designation as a Class 1 Community by the Insurance Service Office, the highest possible rating for a municipality.

The Insurance Service Office, ISO, rates communities and their fire departments by risk level between 1 and 10, with 1 being the highest designation available. Insurance companies use the ISO designation to assess insurance premium rates for homeowners and businesses…

Emergency Communications Officer Demographics

We analyzed 496 emergency communications officer resumes along with a trove of other data to determine the demographics for emergency communications officers. Just to be clear, by demographics we mean the study of population-based factors like age, race and sex. On top of scouring through resumes, we also took note of job proposals from employers and Census Bureau data. And guess what? We found some pretty interesting information.

For example, the emergency communications officers workforce reached a whopping 42,071!

Your Views: Readers talk 911 dispatchers and more (IA)

Thank you to Hanusa, Dawson on 911 bill

On behalf of Iowa APCO and Iowa NENA, we want to thank the 88th General Assembly of the Iowa Legislature for passing Senate File 2373. This bill made an important change to Iowa law by defining telecommunicators/911 dispatchers as public safety telecommunicators and recognizing their role as first responders…

911 dispatcher asks British Columbians to stop calling to report coronavirus rule-breakers (Canada)

911 dispatchers in British Columbia are asking residents not to call them to report individuals breaking coronavirus lockdown measures, as it ties up resources which could be used for more urgent situations, CTV News reports.

“People are calling to report house parties or neighbours having visitors over, or physical distancing perhaps not being followed in stores and restaurants,” said E-Comm spokesperson Kaila Butler…