County officials moving forward with communications upgrades (MA)

County officials moving forward with communications upgrades (MA)

by | Oct 6, 2021 | Comm Center News

DOVER-FOXCROFT — The Piscataquis County Commissioners are awaiting more details on plans to upgrade the county’s public safety radio system.

The commissioners hope to hear a presentation from Communications Design Consulting Group of Barrington, New Hampshire, after having recently received a lengthy report on a feasibility study, but in the meantime authorized the sheriff’s department to explore all funding sources that could help cover the near $5 million cost…

Supply chain risk matters when it comes to cybersecurity for next-gen 911

by | Oct 6, 2021 | Articles, Comm Center News

The 911 system is important to all Americans, and a bill before the Senate on next generation 911 infrastructure, or NG911, will provide states and territories the resources to close many 911 capability gaps — but it is missing critical provisions regarding the cyber supply chain.

Importantly, the bill includes funds and policies to address cybersecurity as part of modernizing public safety communications. 911 is vulnerable to cyber attacks, and municipalities and organizations have been compromised by low-end ransomware, denial of service attacks and other vectors. Senate Bill 2754 provides $10 billion to help facilitate the transition from legacy public safety networks to the NG911 standard by distributing grants to local agencies responsible for 911…

Midland faces dispatcher shortage (TX)

by | Oct 6, 2021 | Comm Center News

Midland, TEXAS (ABC BIG 2/FOX 24) – As the City of Midland grows, there’s a need to add 911 dispatchers.

” We get major accidents because of all the traffic, crime has picked up a little bit, so we just need staffing to be able to accommodate the city and their needs,” says Public Safety Communications Technical Coordinator Lydia Marquez.

Right now, they’re understaffed and actively hiring for ten people to join their team. It can be a tough job, since these dispatchers cover a lot of ground…

County to spend more than $550K on comms (IA)

by | Oct 6, 2021 | Comm Center News

Emergency communication in Jackson County soon may improve with the purchase of new equipment for law enforcement and dispatch.

The Jackson County Board of Supervisors unanimously voted to spend an estimated $550,000 to buy new dispatch consoles at a recent meeting. The action jumpstarts a project that over time will allow all emergency personnel in the county and across the state to more easily communicate with each other.

The county will get help from area municipalities, federal COVID dollars, and possibly grants to complete the project…

Short-staffed 911 call centers lead to longer waits in emergencies (CA)

Short-staffed 911 call centers lead to longer waits in emergencies (CA)

by | Oct 6, 2021 | Comm Center News

SACRAMENTO, CA- – “There’s somebody trying to break into my house, it looks like one person, please send someone,” said a frantic Sacramento County resident during a recent 911 call.

Every year, more than 850,000 calls are made to the Sacramento County Sheriff’s Department, where dispatchers work 10-hour shifts four days a week at the call center.

However, the department is faced with a challenge other communities across the country are facing in call centers. The department is working on limited staff…