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LOUISVILLE, Ky. (WAVE) – Louisville’s 911 dispatch center is facing staff shortages that are causing some callers to have to wait.
“I know it’s your emergency,” Jim Intermaggio, a 911 call taker, told WAVE 3 News. “We’re going to get you. Don’t hang up if you call and get put on hold.”
Because of the staff shortage across the country, many industries have seen people working longer hours, sometimes on forced overtime to cover shifts…
