by AllThingsECC.com | Oct 12, 2021 | Comm Center News
Oct. 12—Law enforcement officers and 911 dispatchers have begun to receive training on the dispatch center’s Computer Aided Dispatch system, which is scheduled to go online on Nov. 16.
Paul Nave, the city and county’s 911 center director, said dispatchers have been receiving training on how to use the system and will receive individual training beginning next week. Law enforcement officers who will train other officers and deputies on the system started their instruction on the CAD system Monday.
Officials selected Tyler Technologies to provide the new system, which will be used for dispatching calls and record keeping…
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
Audio of a 911 call in Canada reveals what may be the most innocuous “emergency” ever. “I have to pee,” a caller tells an incredulous dispatcher in a 911 call posted to Twitter on Friday by Peel Regional Police near Toronto in southern Ontario. In the 38-second audio clip, the 911 dispatcher asks the caller whether he needs police, fire or ambulance services…READ MORE
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
ALBUQUERQUE — Elisha Lucero was known in her family as a painter, a fisherwoman and a caretaker who had put aside her ambitions to nurse relatives through bouts of poor health.
She was also gripped by mental illness, and on a summer’s night in 2019, the 28-year-old was behaving so erratically that a cousin called 911 from their suburban Albuquerque home. Sheriff’s deputies banged on the door and demanded that Lucero, who stood 4 feet 11 inches with her shoes on, come outside.
When she did, the deputies shot her 21 times…
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
MARTINSBURG — Jen Swisher, 9-1-1 Director, came before the Berkeley County Council on Thursday to give an emergency communications update after her first year in the position and to recognize dispatchers who assisted citizens in delivering their babies.
According to statistics presented by Swisher, the total number of 911 calls dispatched increased by less than 1,000 calls from the 2019-20 year to 2020-21 — 69,234 to 70,175.
The large increase in calls, Swisher said, came from Interstate 81, a hot topic among officials throughout the county. In 2019-20, there were 4,898 calls processed for the interstate with 6,164 calls for 2020-21. That equates to approximately 17 calls a day…
by AllThingsECC.com | Oct 10, 2021 | Comm Center News
NASHVILLE, Tenn. (WTVF) — It was an Amber Alert this week that got everyone’s attention, with a woman wanted for questioning for allegedly taking a car with a baby inside.
The car was found just a few hours after the alert was issued, with the 1-year-old safe inside.
Once 911 dispatchers realized there was a language barrier with the owners of the vehicle, they used one of their two language interpretation service companies they’re contracted with…
