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Major events are stress-testing systems
Some of the clearest examples of this challenge can be found in the major events that increasingly define modern public safety operations: the Super Bowl, political conventions, large-scale concerts, major marathons and international sporting events. These events bring together hundreds of agencies, thousands of responders, tens of thousands of attendees and countless moving parts that operate across jurisdictional boundaries. Call volumes surge. Overflow answering centers become part of normal operations. Mutual-aid resources flow across jurisdictions. Command structures expand. Information begins to move between agencies that might not routinely work together on a daily basis.
