by AllThingsECC.com | Dec 5, 2025 | Comm Center News
JACKSONVILLE, Fla. — The Jacksonville Sheriff’s Office has updated its 911 Communications Dispatch policy after an officer-involved shooting on Nov. 1, 2025.
During a press conference on Wednesday, State Attorney Melissa Nelson determined the shooting was justified, but she said there was a breakdown in communication that night after officers in three different districts were dealing with incidents close together. She said key information was not shared among them, leading an officer to believe a suspect was armed and dangerous when they actually were not.
by AllThingsECC.com | Dec 4, 2025 | Comm Center News
A letter that Rockingham County leaders sent to the city of Harrisonburg back in June circulated on social media this week. In it, the county expresses their intention to terminate the legal agreement governing the Harrisonburg-Rockingham Emergency Communications Center. WMRA’s Randi B. Hagi reports.
by AllThingsECC.com | Dec 3, 2025 | Comm Center News
Moberly Joint Communications is now dispatching fire calls for multiple Randolph County agencies, according to a Wednesday news release from the city of Moberly.
According to the release, this is a major step toward a fully consolidated countywide dispatch system.
by AllThingsECC.com | Dec 1, 2025 | Comm Center News
911 call centers, also known as PSAPs (Public Safety Answering Points), are the critical lifeline between the public and first responders. Every year, these centers process hundreds of millions of calls, from life-threatening emergencies to routine, non-urgent reports. Yet the operational challenges facing these centers are mounting. Staffing vacancies, growing call volumes and the complexity of modern emergencies have stretched many centers to their limits.
by AllThingsECC.com | Dec 1, 2025 | Comm Center News
The Lyon County Emergency Communications Center has officially begun piloting its new AI call bot, named “Betty”, starting Monday, Dec. 1.
The AI bot will begin answering ten types of select low-risk non-emergency call types, such as simple information requests or reports that do not require emergent assistance for Emporia, Lyon County, and Emporia State University. The AI technology will not affect emergency calls.
