Keeping 9-1-1 Connected as Networks Evolve: How T9-1-1 Bridges the Gap for PSAPs

by | Jan 21, 2026 | Comm Center News

If you dial 9-1-1, you expect someone to answer—no matter what. That’s a promise public safety teams make to every community, and it’s a promise that technology must keep too. But as we upgrade our nation’s communication networks from legacy infrastructure to modern fiber and wireless, there’s a challenge many people don’t see: some Public Safety Answering Points (PSAPs)  – the official name of 9-1-1 call centers – still rely on older systems that weren’t built for this new world.

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FirstNet is important to Communications Centers: Sign the Petition to Support FirstNet Reauthorization

by | Jan 15, 2026 | Articles

Using the FirstNet network offers specific and substantial value for Emergency Communications Centers (ECCs) and broader emergency communications operations. The FirstNet network is designed for public safety rather than general consumer use, and that creates several operational advantages to ECCs when compared to relying solely on commercial cellular networks. FirstNet provides ECCs with a dedicated broadband connection that is more reliable during major events or network congestion. FirstNet’s priority access and redundancy for public safety communications help ensure ECCs stay connected when it matters most, using strong encryption to protect sensitive data. FirstNet also offers built-in back-up options like assets that are deployable and can restore connectivity if the primary infrastructure fails. Further, FirstNet supports high speed data between ECCs and field units, which can enhance operations. FirstNet can be utilized for CAD systems and GIS mapping to enable faster and more accurate decision-making. FirstNet also enables seamless communications across jurisdictions and platforms which is critical for complex multiagency responses and situational awareness. 

FirstNet was built for public safety with public safety priorities in mind, which is why every ECC support FirstNet reauthorization by signing the petition.

Nashville DEC director on leave after investigation reveals ‘culture of fear and mistrust’ (TN)

by | Jan 10, 2026 | Comm Center News

NASHVILLE, Tenn. (WZTV) — An outside investigation has identified significant problems with the human resources operations at the Metropolitan Department of Emergency Communications (DEC), and Mayor Freddie O’Connell has placed its director, Steve Martini, on administrative leave.

Attorney Luther Wright, of Ogletree Deakins, investigated at the request of the city after concerns were raised by DEC employees, including a sexual harassment complaint filed by 911 dispatcher Hannah McGuire.

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