MANSFIELD -- Rapidly rising costs of construction material, including steel, have driven up the price to build and equip a new communications tower in Lucas. Originally estimated at a cost of around $550,000, the cost of a new 330-foot Multi-Agency Radio...

Over the last two decades, the emergency management community has recognized that natural disasters and other emergency situations don’t always follow county lines or town borders. Interagency collaboration is vital—mutual aid agreements expand the capacity of first...

Ipswich dispatchers David Irvine and Dan Morris (via ICAM). Please Support Local Advertisers IPSWICH — At a well-attended public hearing where there was little apparent support for change, the select board voted unanimously to keep 911 operations in town. Earlier this...

Last month Durham City Council member DeDreana Freeman called 911 to report that a 17-year-old boy had been shot in the parking lot of a convenience store at East Main and South Elm streets. Freeman, who lives in the community, heard gunshots while inside her home....

LITTLE ROCK, Ark. — People with AT&T in southeast Arkansas could not make or receive any calls, including emergency calls to 911 on Sunday. That issue has since been resolved, but a big concern for a lot of people is why it happened, and  This time, it was...

MERIDEN, Conn. (WTNH) — The Meriden Emergency Communications Center received a multi-million dollar grant. The purpose of the funds is to build a new facility where all your 911 calls will be coming in. A delegation of state and city officials was on hand for the...

PARKERSBURG — The Wood County Commission will discuss what will be in a new 911 center with ZMM Architects & Engineers of Charleston. The commission chose the firm Monday for the renovation of the 18,000-square-foot former Suddenlink call center at U.S. 50 and...

NBC NewsOfficials in suburban Naperville announced Monday that they have integrated text messages into the city’s 911 answering system, allowing residents to reach first responders when calling is not an option. According to a press release, cellular customers with...

(Editor’s note: This story first appeared in the summer 2021 issue of iConnect, the College of Information Sciences and Technology’s biannual magazine) UNIVERSITY PARK, Pa. — According to the International City Managers’ Association, nearly a quarter of emergency...

DAVENPORT, Iowa (KWQC) - A new computerized radio system is helping the Scott Emergency Communications Center dispatch first responders faster. The system, nicknamed Samantha, began a few weeks ago and is part of the G2 Phoenix Fire Alerting System. Right now, the...

GREENVILLE, N.C. (WITN) - Greenville Police is mourning the loss of an “invaluable member of the GPD family,” telecommunicator Brad Cayton, who died overnight, the department announced on Sunday. Cayton, who was an emergency dispatcher, worked for more than 20 years...

MANCHESTER — Members of the Manchester Police Department are still hesitant about the town looking to take its public safety dispatch operations to the North Shore Regional 911 Center in Middleton. Selectmen and Town Administrator Greg Federspiel hosted a forum from...

JACKSONVILLE, Fla. (WKRC/WJXT/CNN Newsource) - A sheriff's dispatcher is facing federal charges after he was accused of distributing child pornography. The FBI released an affidavit Friday involving a complaint of child porn distribution by a Jacksonville Sheriff's...

Being put on hold for any reason can be annoying in itself, but a whole different issue arises when that phone call is a potential life or death situation. One restaurant worker in the Buckhead area of Atlanta got an unfortunate example of that feeling by...

GRAND RAPIDS, Mich. — A team of assessors from the Michigan Law Enforcement Accreditation Commission will arrive in Grand Rapids on Thursday, Sept. 30 to “examine all aspects of the Grand Rapids Police Department’s policies, procedures, management, operations and...

Boston Police dispatchers are calling for help, saying increasingly low staffing levels are making a tough job untenable as more and more employees leave. Sean Murphy, a former BPD dispatcher, quit this year to work for the union that represents the workers, and he...