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AURORA | Aurora firefighters are working to deter a select number of people from repeatedly calling 911 for non-emergency issues, a practice that regular clogs dispatch channels and siphons resources from others in need.
Aurora Fire Rescue Lt. Paramedic briefed city council members last week on the status of the city’s relatively nascent 911 high-utilizer program, which unites several city entities in an effort to steer people away from calling 911 on a daily or weekly basis and instead admit them to long-term treatment or care.
Started in 2018, Hardi and a small team from Aurora Fire are currently managing 78 patients who consistently call emergency phone lines for help, with hundreds of other referrals in the pipeline, according to city documents…
