The Albany Firefighters' Union is once again raising the alarm over staffing levels at the city's dispatch center. According to the union, just four dispatchers were working Saturday night. Those four had to handle 911 calls, not just for fire, but for police and EMS...

By Rachel Engel DURHAM, N.C. — Dozens of complaints by public safety agencies against Durham’s 911 center were revealed in a recent public records request. A months-long investigation by CBS 17 revealed the depth of the emergency call center’s staffing shortages,...

"You’ll actually be talking to an intelligent computer who will help to direct you to the resources that you need,” explained city commissioner Mingus Mapps. PORTLAND, Ore. — City commissioner Mingus Mapps hopes to improve 911 wait times by installing artificial...

The Mountain Brook Emergency Communications District recently signed a three-year contract with the Shelby County Emergency Communications District to take over as the provider of E-911 services for the city. Mountain Brook’s 911 services are currently provided by...

By Suzie Ziegler AUSTIN, Texas — The Austin Police Department will be changing how it responds to non-emergency calls starting October 1, according to KXAN. Instead, the department will ask people to call 311 – not 911 – to report crimes that are no longer in progress...

The Hopkins County Fiscal Court accepted a $277,899 bid this week from VEI Communications to work on a project for the county EMA. Hopkins County EMA Director Nick Bailey said the project will make improvements for the public safety radio system that all the first...

Montreal, Sept. 23, 2021 (GLOBE NEWSWIRE) -- Genetec Inc. (“Genetec”), a leading technology provider of unified security, public safety, operations, and business intelligence solutions, has deployed its Security Center unified platform to enable the City of...

PEACH COUNTY, Ga. — Editor's note: Video is coverage of Central Georgia law enforcement agencies dealing with COVID-19, in which Shaw was mentioned. The Byron Police Department is mourning the loss of one of their own. According to a Facebook post from the police...

Titusville Police Public Safety Telecommunicators (PSTs), also known as 911 Dispatchers, answered a heartfelt call for support from their professional counterparts in hurricane ravished Louisiana. Twenty-Two 911 Dispatchers of the Plaquemines Parish Sheriff’s Office...

MUNCIE, Ind. — Phone problems on Thursday afternoon apparently left some callers unable to reach dispatchers at Delaware County's 911 dispatch center. Muncie Police Chief Nate Sloan said about 5 p.m. the county's 911 service had apparently been restored, and that...

CHESAPEAKE, Va. - The Chesapeake Career Center is filling a critical need by training the next generation of 911 emergency dispatchers. They want to make sure when the public calls 911, a trained professional is there to answer the call. After the shooting at Heritage...

CHESTERFIELD, Va. (WWBT) - Chesterfield County has adopted another technological enhancement for their Emergency Communications Center. This system follows the launch of a new computer-aided dispatch (CAD) system in May. The Automated Secure Alarm Protocol - also...

This year at the annual conference, the Tennessee Emergency Number Association (TENA) recognized the Wayne County E911 Center by presenting 911 Director Jimmy Turnbow and Sheriff Shane Fisher with the TENA “Dispatch Event of the Year” award which recognizes the hard...

Duggan hired as new EMA director DOVER-FOXCROFT — Those involved in upgrading the county’s public safety radio system agree that improvements are needed, but the question is how the near $5 million cost will be covered. One option may be to put the project out to bond...