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By Rachel Engel
DURHAM, N.C. — Dozens of complaints by public safety agencies against Durham’s 911 center were revealed in a recent public records request.
A months-long investigation by CBS 17 revealed the depth of the emergency call center’s staffing shortages, which revealed nearly 60 complaints by the Durham Fire Department and EMS. The grievances included delays, wrong addresses, wrong responses, and confrontations by residents who stopped by the fire station after they were unable to reach 911.
In a statement, the city acknowledged the missteps, and laid out its plan for addressing them…
