TAVARES — Lake County and the Office of Public Safety Support have been approved for re-accreditation as an Accredited Center of Excellence (ACE) for emergency dispatching. The re-accreditation is awarded by the International Academies of Emergency Dispatch (IAED) and...

TUCSON, Ariz. (KOLD News 13) - Door dash driver Ryan Menehune’s call to 911 after a customer threatened to shoot him fell well outside the goal to answer emergency calls. “I started making my exit around the corner to where I had parked. And that’s when I heard him...

The Dora Volunteer Fire Department recently warned residents who live within their fire territory in Douglas County that their new 911 service has caused some confusion during recent emergency situations.  “…Douglas County initiated a partial 911 emergency line. While...

ALBANY COUNTY , NY (WRGB) — Albany County has added three new dispatcher positions at its 911 center to combat a growing number of calls as other dispatch centers struggle with a shrinking workforce. “What’s happening is that people are dialing 911 and the phone...

Seeking to contain the costs of its largest infrastructure project — a new public safety building in the California Avenue business district — Palo Alto has charged its city auditor with examining every change order and invoice associated with the new structure. And...

A growing call load coupled with lagging recruitment could be a recipe for disaster for Wisconsin fire and emergency medical service agencies, according to a study conducted by the Wisconsin Policy Forum.  "Unless they are appropriately...

Garland County recently announced the latest promotions within the Garland County Communications Center. "These promotions are the result of independent emergency communications testing, as well as a series of independent and internal interviews, conducted earlier in...

Midlothian’s 9-1-1 operators recently began using medical dispatch protocols designed to provide immediate response to callers’ needs and at the same time dispatch emergency personnel without delay. While previous procedures limited dispatchers to obtaining the...

The St. Joseph Police Department needs communications operators, and officials are looking for applicants. Capt. John Olszowka recently took over the command center at the police department. They field calls for the police, fire, EMS and sheriff's departments....

MUNCIE, Ind. — A new 911 director has been hired for Delaware County. Bernard "Fred" Cummings will oversee the Delaware County Emergency Communications Center when he arrives in Muncie to take the position in mid-January. He has been serving as a PSAP (public safety...

GATESVILLE — Because of staffing shortages at the Gates County 911 center, Perquimans County’s 911 center is also temporarily providing dispatching services in the neighboring county. Gates County Manager Tim Wilson said the Gates County 911 Communications Center...

Keith Thornton | Facebook Keith Thornton, who gained widespread praise for his handling of Chicago police dispatching duties in the minutes after a gunman fatally shot Officer Ella French and gravely wounded her partner during a traffic stop in August, is fed up....

Fort Payne, AlabamaAP) — A 911 dispatcher in northeastern Alabama says he lost his home in a fire and has been overwhelmed by the kindness of others since the fire. Stephanie Herin has been answering calls in Fort Payne for over 20 years. The phone call on Thursday...

Lee County residents who might not be able to safely use their phone in an emergency now have a new option — they can text 911. The county began its new “text 911” system last Wednesday. The texting 911 system is meant to help those who are hard of hearing, domestic...

CLARION - The new Clarion County emergency dispatch center located in the former Sorce warehouse might be open as early May 2022, according to Clarion County Commissioner Ted Tharan. Tharan offered the comment at the board of commissioners' Dec. 14 session. Emergency...

With the dropping temperatures, Dianne Smith and other members of the Gainesville homeless camp near the Industrial Boulevard railroad tracks are taking all of the blankets they can get their hands on to protect themselves from the freezing ground. “All we have is...