Your Views: Readers talk 911 dispatchers and more (IA)

Thank you to Hanusa, Dawson on 911 bill On behalf of Iowa APCO and Iowa NENA, we want to thank the 88th General Assembly of the Iowa Legislature for passing Senate File 2373. This bill made an important change to Iowa law by defining telecommunicators/911 dispatchers...

Do The Job Right

We all know the job; we all know the right way to do this job.
The post Do The Job Right appeared first on The Journal of Emergency Dispatch.

Opinion/Editorial: ECC reversal is something to celebrate (CA)

When we last considered the Emergency Communications Center in this space, some 18 months ago, we were lamenting the horde of problems afflicting one of the most important service agencies in the community. Problems were so bad that the new executive director had quit...

Put Aside Caller’s Anger

Eric Harne
Dealing with irritated, angry people is periodically part of the emergency dispatcher’s job description. This can be particularly troublesome when dealing with life-or-death situations and the person on the other end of the phone is belligerent and angry. Since it’s an issue that won’t go away, it becomes a matter of defusing the anger and resolving the caller’s problem without resorting to anger and creating a more significant problem.

‘9-1-1. Please Leave a Message’ (OR)

The residents of Portland are getting a look at the future of police services, and response time in Portland. It’s not going to be pretty, judging from this Oregonian headline:“Intruder with knife, boy being held: No Portland police response for 1 hour, 36...

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