Comm Center News
The Next Generation 911 has their first meeting (WY)
CHEYENNE, Wyo. (Wyoming News Now) - As technology expands, so does the need for greater emergency response. On Wednesday, WYDOT held its regular quarterly meeting. But they also held their first Public Safety Communications Commission meeting. “As the advancements...
City Council approves land swap with state for relocation of emergency services from state school property (NH)
LACONIA — The Laconia City Council approved a land swap proposed by the State of New Hampshire for parcels near the State School Property and Robbie Mills Field at its May 9 meeting. If the agreement is accepted by the State Executive Council, the state would resume...
Testing FirstNet’s mission-critical tech in the real world
By Harry Markley, Senior Public Safety Advisor, First Responder Network Authority How do standards-based technologies with Z-Axis and mission-critical Push-To-Talk capabilities work in real-life scenarios? The FirstNet Authority partnered with the Major County...
Westmoreland gets grant to buy mobile 911 dispatch units (PA)
Five mobile consoles will be purchased this year to serve as a temporary backup system for Westmoreland County 911 emergency dispatch operations, officials said. A $529,000 grant from the U.S. Department of Justice will pay for the mobile units that will be like the...
How To Protect Scheduled Time Off
It is no secret that the long shifts required of public safety telecommunicators can cause challenges for relationships, activities and self-care outside of work. In my recent survey1 of California telecommunicators, participants shared that the heart of the issue was...
Denver to be one of the first cities to get a 9-1-1 upgrade (CO)
Denver is one of the first cities to get a 9-1-1 upgrade that uses GPS instead of cell towers to give a more precise location for AT&T customers who call 9-1-1 from a mobile device. It makes it easier for emergency services to find and send help to wireless...
Public Safety Advocate: FirstNet; By the Numbers; SBC/FirstNet/FNA Inbuilding Communications
We recently celebrated the 10-year anniversary of the signing of the law that created FirstNet. I think this might be a good time to look back at FirstNet (Built with AT&T) and see what AT&T has accomplished in only a little more than the five years since it...
Esri Canada releases free app to help municipalities get ready for NG9-1-1
TORONTO – May 10, 2022 – Esri Canada today released the NG9-1-1 GIS Validator online app to assist Canadian municipalities in meeting Canada’s new location data requirements for 9-1-1. This free app and service lets municipalities, regional data aggregators and...
Fort Polk DES dispatch helps callers, save lives (LA)
FORT POLK, La. — “What’s the address of your emergency?” That’s the first question asked by a Fort Polk Directorate of Emergency Services 911 dispatcher when a call comes into their control center. They follow up with questions pertaining to the nature of the...
Temporary Changes Have Come to Emergency Dispatch in Cabool (MO)
There has been a temporary change to the Cabool overnight dispatching service. Having started on May 6th, calls for service to Cabool Police Department or Cabool Fire Department are being routed through Texas County’s 911 dispatch center instead of through a local...
Hunterdon County Supervising Telecommunicator Earns Homeland Protection Professional Designation (NJ)
HUNTERDON COUNTY, NJ - From the Hunterdon County Department of Public Safety, Supervising Public Safety Telecommunicator William “Bill” Powell recently completed the requirements to earn the Certified Homeland Protection Professional (CHPP) designation. The board of...
NEW: DC 911 error sends fire & EMS to the wrong address on cardiac arrest call (Washington DC)
The correct location for the 911 call was 1222 I Street SE. DC Fire & EMS was initially sent to 122 I Street SE. Looking for a quality used fire truck? Selling one? Visit our sponsor Command Fire Apparatus DC 911 tells STATter911 a call-taker is on administrative...
988 Hotline for Mental Health Emergencies Will Launch Nationwide on July 16. Will States be Ready?
A new, three-digit number for mental health emergencies is set to roll out nationally in about nine weeks but some states still aren’t ready to handle what experts predict could be a crush of calls. The federally-mandated 988 system will strengthen and expand the...
After nonemergency calls inundated 911 dispatch, city launches new phone tree (CA)
Until last week, dispatchers at the city’s communication center were responsible for handling all 911 calls and all calls phoned into the police department’s nonemergency dispatch number: 562-435-6711. Now, that nonemergency number will connect callers to a phone tree...
911 Chief Quitting After 7 Weeks (CT)
A month and a half after taking over the city’s 911 call center, Kevin Stratton is leaving City Hall — with the future leadership of the turmoil-wracked department now up for grabs. Mayor Justin Elicker confirmed for the Independent during a Wednesday afternoon phone...
Media, legislators sound alarm on law enforcement radio encryption (CA)
For editors and reporters, access to the police scanner is a critical — and immediate — news source when covering breaking news, be it a massive fire raging through a community or rescue workers trying to find a child swept away in a creek. That access is being...
NWT 911 officials warn Yellowknife’s overlapping emergency dispatch is a risk to patients (Canada)
Officials with Northwest Territories 911 are warning that overlapping emergency dispatch systems in Yellowknife could pose a safety risk to people in urgent need of care. Voicing these concerns, Dr. Rahul Khosla, the territory's 911 medical director with Advanced...
St. Joseph County names new Executive Director of 9-1-1 Communications (IN)
ST. JOSEPH COUNTY, Ind. -- Julie Tobey, an eight-year veteran of St. Joe County 9-1-1 dispatch, has been named as the new Executive Director of the St. Joseph County Communications Center. Tobey was formerly responsible for dispatching police, fire and emergency...
Hal Rogers announces $859000 for upgrading Johnson emergency dispatch system (KY)
Local officials joined U.S. Rep Hal Rogers on May 4 as Rogers announced nearly $900,000 in funding for upgrades to Johnson County’s emergency dispatch system. U.S. Representative Hal Rogers visited the U.S. 23 Country Music Highway Museum on Wednesday, May 4,...
Nonemergency calls slowing down 911 operators in central Indiana
Nonemergency calls can tie up a line for those that have an urgent emergency. INDIANAPOLIS — Emergency operators say you'd be surprised how often people call 911 for something other than an actual emergency. "Pretty much anything like overflowing sinks, 'I've been...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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