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Disaster and Disease Strained Old 911 Call Center Operations

It hasn’t been an easy couple of years for the Big Easy. In recent times, eight hurricanes have hit the city, the American COVID-19 pandemic was jump-started during Mardi Gras 2020 and the Hard Rock Hotel collapsed downtown. Add to that a spike in violent crime, and Morris has had his hands full.

The old-fashioned 911 phone system sagged under the load, and public safety departments aren’t known for being cutting-edge when it comes to technology.