The new El Cajon Community Care pilot program will give callers who do not appear to be in danger the option of talking with a nurse, who can still help schedule doctor’s appointments and arrange rides to clinics. “We’re looking at a holistic approach,” Bent Koch,...

CRYSTAL LAKE, IL - Southeast Emergency Communications has once again been recognized by The International Academies of Emergency Dispatch as an Accredited Center of Excellence for emergency medical dispatching. SEECOM is the 225th Medical Ace in the world.

LONGMONT — Stonepeak Partners LP, a New York investment firm that specializes in infrastructure assets, has purchased a business unit from Longmont-based Intrado Inc., a company that makes advanced emergency communications systems for public safety agencies, in a deal...

BEVERLY HILLS, Calif., Jan. 31, 2023 -- Next Generation Advanced (NGA), a global leader in NG911 digital emergency communications services and source for complete, adaptable, and reliable solutions announced today that they were awarded the $37M contract to provide...

PITTSBURG, Kan. — The Pittsburg Police Department recently joined other Kansas agencies in an effort to improve public safety with access to next-generation 911 services. This partnership allows improved location services that include more accurate longitude/latitude,...

BALTIMORE - Today, Convey911, a Baltimore-based multilingual technology company serving public safety and local government, announced it has closed a seed funding round and added critical new features to its patent-protected communications and language...

CHILLICOTHE― On a Thursday afternoon last year Taylor Matson, a Chillicothe Police Department dispatcher, took actions that helped save the life of Ross County Sheriff's Office Sgt. Eric Kocheran who was shot in an exchange at the law enforcement complex in...

Working as an emergency dispatcher requires a large skill set, and multitasking sits at the top of the list as one of the most helpful and essential for handling intense situations every day. Citizen Potawatomi Nation Police Department dispatcher Joan Nevin knows that...

SCOTT CITY, Mo. (KFVS) - 911 dispatchers in Scott City have a new tool to use during an emergency. Through an app on your smartphone, and with your permission, they’ll be able to access your phone’s camera, which they say will help first responders.

KINGWOOD – A former Preston County Office of Emergency Management dispatcher says she was subjected to inappropriate sexual conduct and retaliation after she reported her concerns to county officials.

Mindbase provides 911 telecommunicators access to purpose-built mental health & wellness resources through the partnership with RapidSOS READ FULL ARTICLE

The Seattle Police Department (SPD) began a new process Thursday to follow up with 911 callers and crime victims in the city. The process involves sending fully automated text messages and emails seeking feedback and aims to “improve services to the community." READ...

VICTORVILLE -- Golden Meadow Lane in Victorville saw deputies show up following an early Monday morning phone call after 5:00am.

The city commissions of Coral Springs, Parkland, and Coconut Creek met with county and public safety representatives to discuss a possible hub system, which would make the 911 call system more efficient by streamlining information sharing and reducing response...

HARDIN — On July 15, a massive dust storm swept across I-90 near Hardin, causing blackout conditions and a 21-vehicle pile-up, which killed six people, including two children. As emergency responders from multiple agencies responded, Hardin's police department never...

STAFFORD COUNTY, Va. — First responders play a vital role when answering calls from people during a vulnerable time and in an emergency, especially suicide-related ones.

Firefighters, police officers and emergency services personnel joined members of the community Thursday to commemorate the groundbreaking ceremony for the new City of Norman Emergency Communications and Operations Center (ECOC). READ FULL ARTICLE

Using information from 911 calls, Evansville Central Dispatch was able to provide police with information that led them to locate the active shooter at the Walmart on Evansville’s west side. The calm and professionalism of these dispatchers helped law enforcement save...

An order filed Thursday explains in detail a superior court judge’s ruling regarding 911 funding which the city of Roanoke Rapids raised objections to in a complaint. Judge Jeffrey Foster ultimately ruled in the county’s favor January 4.

Tennessee has embarked upon a plan to fully back up every one of its 9-1-1 call centers with AT&T ESInet™ and FirstNet® – America’s public safety network – to increase their reliability and resiliency. This is a major step forward for public safety as Tennessee...