By James Careless Redundancy is at the heart of California’s statewide upgrade to Next Generation 911 (NG911) services. This is why, when it allocated nearly $1 billion to this project in 2019, the State decided that selecting four different vendors to complete and...

A Bristol Township woman is accused of making more than 1,000 calls to emergency dispatchers locally and around the nation. Erica Lynn Saresky, 27, of Bristol Township’s Levittown section, was charged this week via summons with communications with 9-1-1, harassment,...

EAST PROVIDENCE, R.I. (WPRI) — East Providence leaders held a ribbon-cutting ceremony on Wednesday to celebrate the opening of its new state-of-the-art dispatch center.

MERCER COUNTY, OH (WLIO) - One of the largest gatherings of emergency dispatchers in Ohio was held today at the Mercer County Fairgrounds.

SANTA BARBARA COUNTY, Calif. - A new regional fire communications center is in development in Santa Barbara County for first responders.

Washington, D.C.-(ENEWSPF)- Congresswoman Robin Kelly (D-IL-02), introduced the bipartisan Providing Resources and Occupational Training for Emotional Crisis and Trauma – PROTECT 911 Act – to address important health and wellness issues for our nation’s 9-1-1...

TULSA, Okla. (KTUL) — Osage County Sheriff Eddie Virden proudly announced the sheriff's office will be implementing Emergency Medical Dispatch in the near future. EMD involves the combination of telecommunication skills and medical knowledge.

The Las Vegas police department is scrambling to fill employee vacancies at its 911 center as wait times lengthen in recent months. From April 2022 through February, Metro Police met its standard of answering 90% of its 1.1 million emergency calls within 10 seconds....

A lifelong Hadley resident who has been a civilian dispatcher since his high school graduation in the mid-1970s is the state’s Telecommunicator of the Year. Henry Baj, who has handled dispatching duties on almost every Saturday day shift since the summer of 1976 and...

ST. GEORGE — The Order of Hermes is a recognition granted to those dispatchers who are the fastest at what they do, and in doing so, help save the lives of others when seconds matter most.

WEST CHESTER, Ohio — A woman in West Chester is asking for answers after 911 dispatchers hung up on her twice during a medical emergency.

A growing number of 911 centers across the country are utilizing livestream video to enhance public safety. First responders say they expect it to be revolutionary in the coming years.  911 Communications Manager Brad Riggin at the Boulder Police Department in...

BRAINERD — Crow Wing County is requesting assistance to ensure the E-911 system continues to work effectively by allowing emergency responders to quickly locate those in need of emergency assistance. Residents with a blue 911 sign on their property should keep the...

SHIAWASSEE COUNTY, Mich. (WJRT) - Shiawassee County Central Dispatch has been receiving an alarming number of 911 hang-up calls.

Equature, a leading provider of innovative emergency communication software, has announced the launch of their new virtual assistant, EVA (Equature Virtual Assistant). EVA is a custom chatbot designed specifically to help 911 dispatchers and telecommunicators with...

CLARK COUNTY, Wash. (KPTV) - A new 911 program will start in Clark County next month, specifically for people with non-emergency health concerns. The goal is to connect people with the right kind of medical care quicker.

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Newtown Emergency Communications Director Maureen Will, who serves as the boss of Newtown’s emergency dispatch team, issued a message to the community on the occasion of National Public Safety Telecommunicators Week.

TUCSON, Ariz. (KGUN) — After a concerning staffing shortage two years ago, the Tucson Public Safety Communications Department's largest center now has more people answering the call.