Comm Center News
911 call centers are experiencing a shortage of dispatchers (WA)
PACIFIC NORTHWEST – We rely on 911 to provide help and be there at all times, but over the years that’s become a challenge. Especially, as the nation continues to see a shortage of 911 call takers. Several call centers in Central Washington say they have been...
911 dispatchers needed in Northern New York (NY)
PLATTSBURGH, N.Y. (WCAX) 911 dispatchers play a big role in keeping you safe in an emergency and there's a need for them in New York's North Country. Our Kelly O'Brien takes a closer look at what it takes. They are the voices you hear in an emergency, connecting you...
Phone application could make dialing 911 easier
SEDGWICK COUNTY, Kan. (KAKE) - At the Sedgwick County 911 dispatch center, calls are constantly coming in, and it's easier than ever to get help. "A lot of folks don't realize that a text to 911 is a very real and now possibility," says the Director of Emergency...
Making a difference: Former reporter, dispatcher joins Mesquite City Council (TX)
Mesquite’s new City Council members took the oath of office last week, and two fresh faces join the re-elected members and new mayor. One of the new faces on council is former Mesquite News reporter and city of Mesquite dispatcher Kenny Green. Read More...
1/4 Of Phone Calls To 9-1-1 On Thanksgiving Day Are About What?
Below is the trivia question asked by an iHeart radio station. Happy Thursday! Here is today's 7:50 AM Nearly Impossible Question! Question: One quarter of phone calls to 9-1-1 on Thanksgiving Day are about what? The answer: A family dispute Not much of a...
Gordon 5th grader makes heroic 9-1-1 call during fire (AL)
GORDON, Ala. (WTVY) - A Gordon family is mourning the loss of its long-time family home after a fire left it shambles late Tuesday night. Fortunately, they aren't mourning the loss of any loved ones, thanks in part to an Ashford Elementary schooler. “I saw a fire from...
Boonville PD dispatcher to retire after 42 years (MO)
Editors Note: Congratulations May Kay Swires One thing that hasn’t changed since Mary Kay Swires started as a meter maid in 1978 is her employer. After 42 years working for the Boonville Police Department, Swires is set to retire as a dispatcher at the end of...
Through sleet and snow: Flagstaff dispatchers trained to stick it out (AZ)
As the first significant snow of the season approached northern Arizona this week, many made the decision to drive slow and ease into the curves on the road. There were reports of some crashes, like an overturned Coors beer truck on South Lake Mary Road and a person...
City’s 911 dispatchers recount chaotic night they saved one of their own
JACKSONVILLE, Fla. – You hear a lot about Jacksonville Fire and Rescue Department's firefighters and paramedics. They are some of the first you see on a scene to protect the community when things go wrong. But seldom do you hear about the first, first responders --...
Chatham receives $2.3M grant to upgrade public safety radio system (NC)
PITTSBORO — On Oct. 21, the Chatham County Board of Commissioners voted 5-0 to approve an agreement between the county and the North Carolina 911 Board for a $2.3 million grant to contribute to the upgrades of the county’s public safety radio system. The funds will...
Marion County 911 dispatchers honored
FAIRMONT – Marion County’s 911 public safety telecommunicators received official recognition this week as first responders. The Marion County Commission signed a resolution to officially recognize dispatchers as first responders at its Nov. 20 meeting. “To honor the...
Albemarle to hire an emergency coordinator (VA)
Albemarle County will hire its own emergency manager coordinator. The Charlottesville-UVa-Albemarle Office of Emergency Management division within the regional Emergency Communications Center has handled county and regional emergency management duties with a...
Australia Evolves to Nationwide Next-Generation Emergency Call Handling with Comtech Solacom Technologies (AU)
MELVILLE, N.Y.--(BUSINESS WIRE)--Nov 20, 2019-- November 20, 2019 -- Comtech Telecommunications Corp. (NASDAQ: CMTL) announced today that its subsidiary, Comtech Solacom Technologies, Inc. (“Solacom”), which is part of Comtech’s Commercial Solutions segment, will...
All South Dakota Law Enforcement Vehicles to get AED’s (SD)
Editors Note: Does your ECC have an AED? Is there one in your building? SOUTH DAKOTA – This portable device can save a life by simply following directions. Using pictures and audio instructions it delivers a shock to a person in cardiac arrest. On National Rural...
Kathy M. Sherman Blagdon, 62, passed away on Nov. 20 (ME)
In 1994 Kathy was promoted to deputy director of Lincoln County 9-1-1 Communications. She was instrumental in getting the county's public education ...
Washington County adding dispatchers, making moves to address critical staffing situation
Washington County plans to hire six full-time 911 dispatchers, possibly by February, to help an emergency communications staff that has logged hundreds of hours of overtime in the past year, the dispatch center’s operations manager said. The county also is taking...
Here Come the Drones
[Originally published in the November/December 2019 issue of PSC magazine.]
By Kevin Schafer
Consider a police officer arriving on the scene of a commercial burglary and immediately launching an unmanned aerial vehicle that can clear the roof of the structure in minutes. Or consider a firetruck arriving on a fire scene and a tethered drone with thermal camera launching from a cargo compartment that provides tactical information to the on-scene commander. In coming years, public safety agencies will operate unmanned aerial systems (UAS), also known as drones, on a routine basis.
The applications for the use of unmanned aircraft are evolving rapidly and public safety agencies that adopt this technology will find that UAS are a force multiplier and will be in the position to help develop a cutting edge public safety tool. Public safety agencies already operate UAS for a variety of missions, including scene documentation, aerial perspective, critical incident planning, situational awareness, tactical deployment, visual perspective and search and rescue.
Unmanned aircraft can be used to provide an aerial perspective during special event planning and then operated to provide situational awareness during the event, allowing the incident commander to direct resources effectively. The UAS transmits live video to a ground control station, which can be viewed by the pilot, incident commander or other personnel. This video and any still photographs are also recorded to storage media, usually an SD card, and can be viewed later for closer analysis or preserved as a record of the incident. In areas where manned aircraft are unavailable UAS may be the only means of gaining an aerial perspective and in jurisdictions with a manned aviation program, UAS can supplement these resources.
Indoor flight is another developing area of UAS operations. This may be in support of law enforcement tactical operations, inspections of dilapidated or damaged structures, investigation of fire scenes where the structure can no longer be entered safely or inside a structure contaminated by a hazardous material.
As UAS programs become more common, the use of unmanned aircraft in search and rescue operations has increased. The first arriving units may deploy relatively small unmanned aircraft with optical cameras that immediately provide an aerial perspective to supplement ground units and allow for an immediate and hasty search. As the search evolves, larger unmanned aircraft with sophisticated optical and thermal cameras may be deployed.
Unmanned aircraft can be especially useful in jurisdictions where public safety agencies do not have access to manned aviation or when manned aviation assets have a long response time. Unmanned aircraft will not replace manned aviation but can be used to supplement these assets. In some terrain, such as deep ravines or other areas inaccessible to manned aircraft, a UAS may be the only available option for deploying a thermal camera during the search. Large quadcopter unmanned aircraft can drop items to missing or stranded persons, such as a life vest. Some rural public safety agencies are beginning to move beyond quadcopter unmanned aircraft with their relatively short battery life and are operating fixed-wing UAS that can remain aloft for longer periods, increasing the amount of time the unmanned aircraft can maintain the search for a missing person.
As public safety agencies develop a UAS program, one of the first priorities is to determine the types of missions the agency will fly. Once this decision is made, equipment selection can begin. Some thought should be given to the experience of the pilots who will be operating the UAS. Pilots who have little experience may be better suited to flying less expensive UAS during implementation of the program with larger more sophisticated and expensive aircraft purchased later as pilots gain experience.
The cost to an agency implementing a UAS program can run from less than $5,000 to more than $100,000. The wide range in cost is directly related to the capabilities of the UAS and the type of payload it can carry. More expensive UASs can operate in a wider range of environmental conditions and carry more sophisticated payload. Optical cameras can be used to document a scene, thermal cameras can be used during search and rescue or firefighting operations and other sensors can be used for analyzing a hazardous materials plume. Smaller agencies implementing a UAS program may start with a single UAS and build the program. Even large agencies with unmanned aircraft costing in excess of $25,000 frequently use smaller unmanned aircraft for missions that do not require a specialized payload. Small unmanned aircraft can be carried in the field by mobile units and can be flying and providing an aerial perspective before larger unmanned aircraft are transported to the scene. Many agencies are currently using consumer or prosumer unmanned aircraft that cost less than $3,000. A developing application is the use of tethered aircraft. The tether allows for continuous operation of the unmanned aircraft, eliminating the need for battery changes.
An aerial perspective can increase the effectiveness of a public safety agency’s ability to respond to or plan for critical incidents. Traditionally, manned aircraft such as helicopters or fixed-wing aircraft have been the only means of obtaining this aerial perspective. Drones are increasingly being used by public safety agencies for this purpose.
REFERENCES
U.S. Department of Justice (December 2016). National Institute of Justice Report. Considerations and Recommendations for Implementing an Unmanned Aircraft Systems Program.
Gettinger, D. (December 6, 2018). “Public Safety Drones: An Update.” Retrieved from https://dronecenter. bard.edu/public-safety-drones-update/.
Kevin Schafer has been a police officer since 1998 and has worked for CALEA Accredited Town of Manlius (NY) Police Department since 2001. He is currently assigned as the department administrative division commander and is the UAS program manager
Brentwood set to hire more police, dispatchers (CA)
The Brentwood Police Department is responding to the city’s increasing population with a plan to hire additional officers. The City Council recently approved the future increase of five police officers and two dispatchers. The move is aimed at increasing.....
Peel Regional Police reminds public not to misuse 9-1-1 after receiving call from resident who is …
Peel police are once again reminding the public to use 911 calls appropriately. On Oct. 20, police’s emergency services line received a from a resident, inquiring about Peel’s “emergency ride services.” The resident told the 911 dispatcher that she was in a taxi...
Hawkins 911 dispatchers to be retrained (TN)
This week, the Hawkins County Emergency Communications District, or E-911, is retraining dispatchers to be able to give step-by-step instructions for different first aid situations after it was discovered the dispatchers lacked required training. A special called...
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
REGISTER
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