Comm Center News
Tinder adds a panic button for dates that go wrong
Tinder is following in Uber's lead in adding in-app safety features for dates that become unsafe.The dating app is adding new safety features, including a panic button that alerts safety authorities if something goes wrong during a date. Tinder has also added the...
Work Begins on New Scott County Budget (IA)
Work has started on the Scott County budget for next year. On Tuesday, staff made their first presentation to the board of supervisors, and that'll be followed by several study sessions, leading up to final approval in March. Budget Director, David Farmer, says the...
NICE Opens Nominations for 2020 PSAPs’ Finest Awards Celebrating Leadership in Public Safety Communications
In its 15th year, NICE Public Safety’s prestigious awards program recognizing emergency communications professionals adds a Lifetime Achievement Award NICE (Nasdaq: NICE) today announced that it has opened nominations for the 2020 PSAPs' Finest Awards, an annual...
New tower to improve internet for some (KY)
STAMPING GROUND — Rural residents are used to having things just a little more difficult; hard water, longer trips to town and a lack of neighbors to help with just about anything. These folks are generally happy to trade these inconveniences for the peace and privacy...
Reducing 911 Dispatcher Burnout & Turnover Through Behavioral Insights
A new report from the Behavioral Insights Team & the University of California at Berkeley connects a sense of belonging to employee retention Over the course of a year, the average 911 emergency service dispatcher will take over 2,400 phone calls. These calls can...
Penobscot Regional Communications Center is the busiest in the state (ME)
BANGOR, Maine (WABI) - The Penobscot Regional Communication Center is the busiest Public Safety Answering Point in the state. The director of the center says in 2019 they handled over 63,000 9-1-1 calls. They also took 289,000 other calls and made 1.5 million radio...
Carroll County short on funding for more staff at 911 center after revenue projections disappoint (MD)
Carroll County’s government expected to receive at least $1.7 million in new revenue from a statewide phone fee, but in reality the amount was about one-third of what county staff predicted. As a result, county officials who were hoping to use increased revenues from...
Santa Fe County weighs closure of juvenile detention facility (NM)
Santa Fe County is considering closing its juvenile detention center because of declining bookings, rising maintenance costs and growing liability risks, according to a memo sent to county commissioners earlier this week. Commissioners will direct the county to either...
Woman charged for abusing Jackson County 9-1-1 system (OR)
MEDFORD, Ore. – A woman pleaded guilty to improperly using 9-1-1 during a domestic dispute. The Jackson County District Attorney’s Office said on the afternoon of May 3, 2019, April Goheen called 9-1-1 in a “frantic voice.” She told a dispatcher her husband was at...
Sioux City Fire Rescue’s EMS division granted prestigious accreditation (IA)
SIOUX CITY (KTIV) -- Sioux City Fire Rescue has been granted accreditation from the Commission on Accreditation of Ambulance Services, within two years of beginning operation of the EMS Division. The accreditation process examines all aspects of ambulance operations,...
Ralls County 911 extends partnership with Marion-Lewis 911 under new name (MO)
911 calls are going to a new place in one part of Northeast Missouri. Ralls County 911 officials said they have a new agreement to extend the partnership between Marion Ralls County 911, and it's saving them money as well. The partnership between the two dispatch...
How behavioral ‘nudges’ can reduce burnout among 911 dispatchers
Cities across the United States are struggling with a growing public safety problem that’s largely invisible to the public: a shortage of people willing to work high-stress jobs answering 911 emergency calls. The problem is taking a toll on emergency...
Collierville dispatcher saves woman’s life at local restaurant (TN)
MEMPHIS, Tenn. (WMC) - A Collierville dispatcher and restaurant worker teamed up to save the life of a woman who started choking during a dinner a Firebirds in Collierville. Dispatcher Tyler Barthel said his training on how to do the Heimlich maneuver properly became...
Chicago’s 911 emergency center to get a $75 million upgrade
The 20-year-old computer-aided dispatch system that forms the guts of Chicago’s 911 center will be replaced by a new system that accepts texts, photos and videos from emergency scenes. After years of planning, City Hall has chosen TriTech Software Systems to install...
Rockwall Police Communications Center serves as ‘Safe Trade Zone’ for internet purchases, child custody exchange (TX)
The Rockwall Police Department has designated the front of its Communications Center, located at 205 West Rusk, as a “Safe Trade Zone” for internet purchases and child custody exchange. The area is under 24 hours of surveillance to ensure safety... READ MORE
9-1-1 in need of help
PLYMOUTH CO. — In 2019, the Plymouth County Communications Center saw more than 19,500 calls for service with 6,000 of those 9-1-1 calls, according to Kirk Hatting, communications supervisor. Those numbers have increased substantially over the years as officers get...
Wake 911 now gets pics, video through text messages
Raleigh and Wake County residents have an additional way to communicate with 911. You can send a text message that includes pictures and videos to the Raleigh-Wake Emergency Communications Center (911). A text or data plan is required to place a text to 911. Check...
NextNav plans to make vertical-location capability available in top 50 markets this year
NextNav this year plans to deploy sensors that will let cellular devices determine their vertical—or Z-axis—location for 911 purposes in at least the top 50 markets after securing $120 million in a funding to pay for the installation of the needed infrastructure,...
SOUTHEASTERN MINNESOTA’S 9-1-1 OUTAGE UNDER INVESTIGATION (MN)
Early this week, 9 counties in Southeastern Minnesota were affected by a 9-1-1 outage. The counties affected were: Rice, Steele, Goodhue, Dodge, Freeborn, Mower, Wabasha, Winona, and Olmsted. A press release from the Goodhue County Sheriff's Office states...
Leawood police dispatcher arrested in connection with divulging confidential information (KS)
A Leawood police dispatcher has been arrested in connection with divulging confidential information, the Kansas Bureau of Investigation said Wednesday According to KBI spokeswoman Melissa Underwood, Kallie R. Turnbow, 39, of Olathe, was arrested about 12:30 p.m....
Upcoming Webinar
4.9 GHz Band: Review of the FCC Order
On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.
This presentation will be led by Chief Jeff Johnson (ret) and Attorney Jason Karp, one of the nation’s leading experts in public safety spectrum regulations.
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