Three public safety professionals from Oakland County were among those called to help at the TCF Center’s temporary medical care facility in Detroit, set up for the COVID-19 outbreak. Matt Weil, Ken Kiley and Kevin Humphreys are part of the Oakland County...

SPOKANE COUNTY, Wash. — For any 911 call center, every second counts. A speedy response could be the difference between life and death. And with most of the country in a state of emergency, first responders are more critical now than ever.  In Spokane County,...

WILSON COUNTY, Tenn. (WKRN) — We have an update to a story we shared with you Wednesday after Wilson County dispatch received a number of calls from people in Davidson County during Sunday’s deadly storm. Many complained that both emergency lines and non-emergency...

The New Jersey Office of Emergency Management is reporting a rise in the amount of 911 medical calls being made during the Covid-19 pandemic but EMS calls are seeing a decline. The NJ-OEM said that the other 109 PSAP’s reported their call volume being much...

Nikima Thompson died Monday after a long battle with the coronavirus. Thompson who lived in Boca Raton, worked as a dispatcher for the Broward County Sheriff’s Office. According to the Broward County Sheriff Gregory Tony, Thompson is the first police dispatcher to...

Friends and family of an NYPD dispatcher surprised her with a drive-by baby shower at her home in Brooklyn on Saturday. Amina Piprawala and her boyfriend are expecting their first child, a baby boy, on June 2. She said she didn’t expect to have a baby shower this...

BERKELEY SPRINGS, W.Va. (WDVM)– The old Morgan County Sheriff’s station is getting renovated to a new state of the art 911 Emergency Communication Center. “We realized we had a critical, and I mean critical need in Morgan County for a new Emergency Communications...

When the 1918 influenza pandemic swept across Virginia, communication tools and emergency services naturally were primitive compared to today. Fifty years later, the first U.S. 9-1-1 call was made in Alabama. Despite the growth of cellphones, the availability...

The City of Owensboro approved municipal orders Tuesday to apply for a grant that would go toward a new console for 911 dispatchers, as well as a grant that will fund public art mural downtown. The $130,000 competitive grant for console furniture for 911 dispatchers...

(INDIANAPOLIS) — Over the last 2 years, the Statewide 911 Board has covered more than $1M in training costs for Indiana PSAPs (Public Service Answering Point) for their 911 Telecommunication staff.  Providing training has been extremely relevant to...

Within two weeks, local residents will be able to text the county’s two 911 dispatch centers to report emergencies, the Santa Cruz County Sheriff’s Office said. The Text-to-911 service is set to go into effect on Monday, May 18, allowing residents and visitors to text...

For 911 call-takers and dispatchers, working from home isn’t an option during the pandemic, so call center managers are doing what they can to keep employees safe and healthy. Taking a cue from grocery stores and other retail businesses, supervisors and managers at...

Tomball firefighters were able to pull a man out of a window Monday night as his garage apartment was engulfed in flames, saving his life, a Tomball Fire Department news release stated. Tomball Fire Chief Randy Parr said the successful outcome of the incident was due...

Broward Sheriff Gregory Tony announced the death of public safety communications operator Nikima Thompson from COVID-19. [Video]

ROBERTSON COUNTY: (Smokey Barn News) –  Following the resignation of Hope Petersen back in January, (full story) the Robertson County 911 Dispatch Center in Springfield has named a new Director. Peterson joined the 911 call center as the director back...

An emergency services dispatcher in Cincinnati has been suspended after being accused of failing to send help for a man suffering a stroke that proved fatal. The shocking incident was revealed this week in a letter by Cincinnati City Manager Patrick A. Duhaney,...

Texas Eastern 911 Network gifted the Harrison County Sheriff’s Department with a $30,000 donation, which was accepted by the Harrison County Commissioners Court this week. The agency is the 9-1-1 emergency communications service the county uses, County Judge Chad Sims...

GALVA, Ill. — Henry County Sheriff's Office officials say that due to outages at Frontier Communications, many residents in the Galva area may not be able to reach 9-1-1 on their house lines. The partial outage mean that some Galva residents may not be able to reach...

CONCORD, N.H. (AP) — A 911 dispatcher who provided CPR instructions for over an hour to a woman whose husband had a medical emergency while hiking in the White Mountains has been honored as a Dispatcher of the Year. Bethany Drew has been with New Hampshire’s Division...

NG9-1-1 Guide for 9-1-1 Authorities Now Available
Tuesday, April 28, 2020   (0 Comments)Posted by: Chris NussmanNENA’s NG9-1-1 Guide for 9-1-1 Authorities is an easy to understand, high-level overview of the components of Next Generation 9-1-1 (NG9-1-1), specifically written for 9-1-1 authorities. The components and building blocks of NG9-1-1 are presented at a high level, with step-by-step call-flow diagrams. This provides 9-1-1 authorities with simple explanations along with links to specification documents containing additional detail. Information is also provided on some transitional services, such as text-to-9-1-1, as well as a brief explanation of FirstNet.