Comm Center News

Rescu Emergency Alert Launches Nationwide

SAN DIEGO (April 30, 2021) - Rescu, an emergency alert app that connects people directly to certified emergency dispatchers, launches today throughout the United States in partnership with over 30,000 local emergency agencies. Rescu is the first and only Personal...

Sheriff’s office completes Ohio 9-1-1 program audit

PORTSMOUTH — Sheriff David Thoroughman announced the Scioto County Sheriff’s Office recently went through an audit concerning documentation, training, and call volume with the Ohio 9-1-1 Program Office. The office reviewed documentation and continuing training records...

Borough to hire for 2 dispatch positions (AK)

The Kenai Peninsula Borough will hire two borough employees to replace outgoing state employees at the Soldotna Public Safety Communication Center following a unanimous vote in support of the hire by the assembly during their April 20 meeting. The SPSCC, which is...

TX Dispatchers Use Video Calls to Reduce Ambulance Runs

San Antonio 9-1-1 dispatchers are using 9-1-1 video calls to help cut down on unnecessary ambulance runs. According to WOAI-TV, the new system works like this: Callers who don't appear to be in a life-threatening situation are transferred to a special clinical...

Text to 9-1-1 When Placing a Call Doesn’t Work (CA)

Big Bear News – Big Bear Lake, CA – The Big Bear Fire Department is reminding Big Bear valley residents and visitors that during periods of inclement weather, such as today, cellular service could be interrupted. They remind you that often times you can text to 9-1-1,...

Department of Public Safety launches new mobile app (NY)

Ithaca College has launched a new app component of its emergency notification system, the Rave Guardian mobile app.  The app is an extension of the college’s Alert Emergency Notification System and allows users to get push notifications on their cellphones from the...

Cherokee County 911 Center Makes Tech Upgrades (AL)

The Cherokee County 911 Center has underwent numerous technological upgrades over the past several months. Those upgrades have enhanced our ability to communicate with 911 callers when the caller may not be able to communicate with us. One of those upgrades is called...

New County Communications Chief on the Job (ME)

Tara Doe, of Newcastle, is the new director of the Lincoln County Communications Center. The center fields 911 calls and dispatches emergency services throughout the county. (Charlotte Boynton photo)Lincoln County has a new communications director, believed to be the first woman to serve in the role. The county selected Tara Doe from a pool of six candidates to lead the agency that fields 911 calls and dispatches emergency services throughout the county.
Doe, of Newcastle, began her career with the county as a part-time communications officer in 2008 and shifted to full time the next year. In 2015, she became a certified communications training officer.
In 2017, after completing a course through the International Academies of Emergency Dispatch, she was able to assist in instructing an emergency telecommunicators course to new dispatchers from all over the state at the Maine Criminal Justice Academy.
In 2019, Doe filled in as an interim emergency communications supervisor and became certified as a communications center supervisor. In 2020, she became a full-time emergency communications supervisor. She held that position until the county hired her as director.
Doe replaces Thomas Nelson, who resigned last month after two-plus years in the role to take a position with MaineHealth.
During a recent interview, Doe said she received encouragement from the late Kathy Blagdon, who passed away in 2019. Blagdon served the county for over 35 years as a dispatcher, supervisor, and deputy director of the communications center.
“Kathy was truly my mentor,” Doe said. “She worked to make us all better; she encouraged us to do our best and didn’t expect anything less from us. Kathy was an inspiration to all who knew her.”
In her new position, Doe looks forward to providing a level of service residents and visitors deserve and expect.
“They depend on us to give our all, to work together for a successful outcome in emergency situations,” Doe said.
Doe credits her father, the late Chester Morgan, for instilling a spirit of giving. She said his philosophy was to never borrow or lend, but if there is a need, to just give.
He once asked her why she had chosen to become a dispatcher. She told him it was her way of making a difference and helping people, and that she was practicing what he had taught her.
Doe is married to Mark Doe and has been involved in the family business, Louis Doe Home Center in Newcastle, since 2010. She manages the center’s engraving business.
The family has an extensive history of involvement in local emergency services. Her husband serves as deputy chief of the Central Lincoln County Ambulance Service.
When Doe is not at the communications center or the store, she enjoys knitting and woodworking.
The new director speaks highly of the communications center’s staff, which includes two supervisors and 11 dispatchers.
“They are giving hearts. We are very fortunate to have every single one of them. No matter who sits in this chair, without them it would not function,” she said.
By Doe’s calculation, the staff has a combined 162 years of experience in emergency communications.

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4.9 GHz Band: Review of the FCC Order

On October 22, 2024, the Federal Communications Commission (Commission) released its Eighth Report and Order (Eighth R&O) regarding utilization of the 4940-4990 MHz (4.9 GHz) band that protects incumbent users as requested by us, the Public Safety Spectrum Alliance (PSSA). This Eighth R&O addresses a number of issues related to the use of this band by public safety. Please join us for a briefing on this order and how it impacts public safety.

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